topic Re: Unlock mobile in Android Devices

Unlock mobile

Marty34 — Fri, 29 Dec 2023 20:03:53 GMT

Hi have a brand new Sony xperia EE mobile had it a while now,I have been trying to unlock it,but follow instructions but nothing happens ,I phoned technical support, they can't do it either,any suggestions why it won't unlock

Re: Unlock mobile

Northerner — Fri, 29 Dec 2023 20:40:25 GMT

Hi @Marty34

It shouldn't be network locked. Are you sure it's not blacklisted.

Are you the original owner.

Thanks

Re: Unlock mobile

Chris_B — Fri, 29 Dec 2023 20:52:54 GMT

@Marty34 Do you mean unlock so it can use a different network? This is a network unlock or do you mean unlock so you can access the device ?

Re: Unlock mobile

Marty34 — Sun, 31 Dec 2023 13:26:33 GMT

Hi I had this phone on Ee contract,but because I still liked using my previous phone I never used it,so it is brand new ,but I have been trying with the imei number to unlock it,its my phone never been reported lost or stolen ,I have been in contact with EE terminal surport they can't unlock it,so I really don't no why,it won't unlock

Re: Unlock mobile

Marty34 — Sun, 31 Dec 2023 13:30:49 GMT

Yes so I can use a difrent network sim in it,its never been reported lost or stolen ,its just I never used it as I still liked my previous phone,but,my ee phone will only pick up a signal with WiFi calling now,has I used to have a signal booster box ,but ee stopped them and never told me

Re: Unlock mobile

Marty34 — Sun, 31 Dec 2023 13:50:26 GMT

It is locked as I tryed my o2 sim I got in it but says no service,just wondered why should be blacklisted when it never been used xx

Re: Unlock mobile

Chris_B — Sun, 31 Dec 2023 13:50:58 GMT

@Marty34 The signal box got deactivated because 3G is being switched off.

When do you get this device ? All phones sold after 21st December 2021 are sold unlocked. If the device is network locked a IMEI number will not unlock the device you need to make a request to unlock it HERE or you need to call customer services.

Re: Unlock mobile

Marty34 — Sun, 31 Dec 2023 13:54:56 GMT

I phoned ee on 150 and spoke to technical team, they tryed with my imei number and they were stuck to,he also sent that link were you put your 15 didget code but still didn't work

Re: Unlock mobile

Leanne_T — Sun, 31 Dec 2023 15:15:50 GMT

Hi @Marty34

I can see you have tried another network SIM and the phone is locked, to get this looked into you would need to call us again and the team will see what is needed to unlock the device.

Leanne 🙂

Re: Unlock mobile

Marty34 — Sun, 31 Dec 2023 18:23:58 GMT

Ok I will try in the week,I have really had enough with it over last few days,