topic Retrieving photos on water damaged phone in Android Devices

Retrieving photos on water damaged phone

ness1195 — Thu, 28 Dec 2023 02:25:11 GMT

Is it possible for EE to retrieve photos on a broken phone? Unfortunately I don't think I backed them up. I spoke to someone from EE on the phone when I was sorting out an early upgrade and I'm sure he said something about EE being able to retrieve photos in store but I can't remember exactly.

Re: Retrieving photos on water damaged phone

Katie_B — Thu, 28 Dec 2023 07:38:29 GMT

Hi @ness1195.

Unfortunately, EE are unable to retrieve photos from a customers phone.

What device do you have?

Speak soon,

Katie

Re: Retrieving photos on water damaged phone

XRaySpeX — Thu, 28 Dec 2023 09:48:29 GMT

Connect the mobile to PC by a USB cable.
Look in Explorer (Windows) or Finder (Mac) for a top-level folder with name of your mobile model.
Open it & then open the folder DCIM.
There lies your photos.
From there you may copy them to anywhere on PC.

Re: Retrieving photos on water damaged phone

ness1195 — Thu, 28 Dec 2023 10:22:43 GMT

It's a Samsung Galaxy A13.

Thank you.

Re: Retrieving photos on water damaged phone

bristolian — Thu, 28 Dec 2023 10:27:01 GMT

There's nothing a network operator can do in this circumstance, beyond that which anyone with a PC/laptop could.

The process is explained in the previous post from today @ 0932.