topic Re: Lost Samsung watch 5 in Android Devices

Lost Samsung watch 5

GatesheadMark — Fri, 24 Nov 2023 13:46:20 GMT

Hello

I have a Samsung watch 5 under contract with a date plan on it (I pay £20 per month and it has its own number but was linked to my phone (which I also have recently upgraded early and gave the Samsung phone back to EE )

Unfortunately, I've lost the watch and I am very concerned that if someone finds it, charges it up and switches it on the e-sim will still be active and they can use it to run up charges

Can EE block this from their end? I understand I'm still responsible for the monthly contract

Re: Lost Samsung watch 5

Chris_B — Fri, 24 Nov 2023 13:48:08 GMT

@GatesheadMark you need to call customer services and tell them that you’ve lost the watch so they can blacklist the device.

Re: Lost Samsung watch 5

Leanne_T — Fri, 24 Nov 2023 13:48:39 GMT

Hi @GatesheadMark

Thanks for coming to the community.

I am sorry to hear the watch has been lost.

Please contact us on 150 and the team will look into blocking the watch so this can't be used if someone finds this.

Leanne.