topic Re: Trying to do a Software Update on my Samsung Galaxy S23 Ultra in Android Devices

Trying to do a Software Update on my Samsung Galaxy S23 Ultra

Profile closed — Sat, 11 Nov 2023 21:20:21 GMT

Hello

I'm trying to do a Software Update on my Samsung Galaxy S23 Ultra. There is one available to download. However it won't allow me to download it on Mobile Data. It says to connect to WiFi to download it.

I currently don't have WiFi at the moment.

Is it possible to do over Mobile Data? I have unlimited data.

Many thanks

Re: Trying to do a Software Update on my Samsung Galaxy S23 Ultra

Northerner — Sat, 11 Nov 2023 22:48:02 GMT

Hi @Profile closed

Yes it should download as normal over your data connection. Try restarting your device.

Thanks

Re: Trying to do a Software Update on my Samsung Galaxy S23 Ultra

Profile closed — Sat, 11 Nov 2023 23:41:02 GMT

I'll give that a try and see. Thank you

Re: Trying to do a Software Update on my Samsung Galaxy S23 Ultra

Profile closed — Sat, 11 Nov 2023 23:47:08 GMT

@Northerner

I've tried restarting the device and trying to update it. Same message. Connect to Wifi it will only allow it to be updated by WiFi.

Re: Trying to do a Software Update on my Samsung Galaxy S23 Ultra

James_B — Sun, 12 Nov 2023 09:12:57 GMT

Have you allowed updates over mobile data in your settings @Profile closed?

James

Re: Trying to do a Software Update on my Samsung Galaxy S23 Ultra

Profile closed — Sun, 12 Nov 2023 10:55:55 GMT

Hello @James_B

According to Samsung Customer Support you can't download the System Update on Mobile Data and has to be WiFi.

Re: Trying to do a Software Update on my Samsung Galaxy S23 Ultra

James_B — Sun, 12 Nov 2023 11:16:52 GMT

Hi @Profile closed,

Some phones allow you to also update over mobile data. I'm sorry to hear this option isn't available to you.

James

Re: Trying to do a Software Update on my Samsung Galaxy S23 Ultra

Northerner — Sun, 12 Nov 2023 15:20:44 GMT

Hi @Profile closed

Clear your system cache.

Then try again.

Thanks

Re: Trying to do a Software Update on my Samsung Galaxy S23 Ultra

Profile closed — Sun, 12 Nov 2023 21:55:20 GMT

Hello

@Northerner @James_B

I managed to get the newest Software on it. Found a way around it.

I basically Removed the Sim Card and put it in a different phone and then enabled Mobile Hotspot and then only my S23 Ultra connected to the other phone as WiFi and then downloaded the System Update as if I had proper WiFi.

Re: Trying to do a Software Update on my Samsung Galaxy S23 Ultra

Leanne_T — Mon, 13 Nov 2023 07:57:12 GMT

Thanks for the update and letting us know @Profile closed

Have a great week 🙂

Leanne.