topic Re: No service or 4G on my new Samsung s23 ultra in Android Devices

No service or 4G on my new Samsung s23 ultra

Chloejaynee — Wed, 01 Nov 2023 00:13:08 GMT

I received my Samsung s23 ultra today and I'm unable to get my sim card to connect. Its giving me no service after I've updated the phone, turned it on and off and reset all my settings. What else can I do?

Re: No service or 4G on my new Samsung s23 ultra

Katie_B — Wed, 01 Nov 2023 08:32:02 GMT

Good morning @Chloejaynee.

Was this an upgrade? if yes, are you using your old EE SIM?

Katie

Re: No service or 4G on my new Samsung s23 ultra

Chloejaynee — Wed, 01 Nov 2023 08:46:41 GMT

It is an upgrade and I am using my old sim and also another network sim in
the phone

Re: No service or 4G on my new Samsung s23 ultra

Katie_B — Wed, 01 Nov 2023 08:59:33 GMT

Thanks for confirming @Chloejaynee.

Are you able to place your SIM back into your old device to see if this works?

Katie