topic Re: Emergency Alert Settings Changed by operator in Android Devices

Emergency Alert Settings Changed by operator

smuggaz — Fri, 27 Oct 2023 11:58:07 GMT

Can anyone at EE confirm why after setting Emergency Alerts to OFF they are being reset to On my the operator?

Re: Emergency Alert Settings Changed by operator

Leanne_T — Fri, 27 Oct 2023 12:10:44 GMT

Hi @smuggaz

Thanks for coming to the community.

What device are you using?

Do the alerts turn back on once you have set this to off?

Leanne.

Re: Emergency Alert Settings Changed by operator

smuggaz — Fri, 27 Oct 2023 12:52:05 GMT

Leanne, OnePlus 7 and yes if you set them off, they get set back on with the message above. It looks like the Operator or Gov are pushing a settings override to turn them back on again. Happened a few times during the testing in the UK and again if you leave the country and come home.

Re: Emergency Alert Settings Changed by operator

Leanne_T — Fri, 27 Oct 2023 13:45:03 GMT

Thanks @smuggaz

Our What is Emergency Alert? | Help | EE has full information on the alerts.

If this setting is turning back on, I would suggest giving us a call and our technical support team will run through some troubleshooting with you.

Leanne.

Re: Emergency Alert Settings Changed by operator

smuggaz — Fri, 27 Oct 2023 13:50:25 GMT

Thanks, I will do that, is there any UK Gov legislation stating that they must be allowed to overrider end users settings without consent?

Re: Emergency Alert Settings Changed by operator

Leanne_T — Fri, 27 Oct 2023 13:53:29 GMT

Hi @smuggaz

The How emergency alerts work - GOV.UK (www.gov.uk) website advises the below:

You can opt out of emergency alerts, but you should keep them switched on for your own safety.

To opt out:

Search your settings for ‘emergency alerts’.
Turn off ‘severe alerts’ and ‘extreme alerts’.

If you still get alerts, contact your device manufacturer for help.

Leanne.

Re: Emergency Alert Settings Changed by operator

smuggaz — Fri, 27 Oct 2023 14:03:10 GMT

I opted out and then the Operator switched them back on remotely see image above.

I contacted the device manufacturer and they said contact the Operator and here we are. 😉

Re: Emergency Alert Settings Changed by operator

Leanne_T — Fri, 27 Oct 2023 14:07:34 GMT

Please give us a call and select technical support to get this looked into @smuggaz

Leanne.

Re: Emergency Alert Settings Changed by operator

smuggaz — Mon, 06 Nov 2023 13:30:27 GMT

Thank you, I spoke to Tech Support and they changed the SIM settings on my phone to prevent this happening.