topic Re: Re: MCK CODE ON SAMSUNG in Android Devices

Re: MCK CODE ON SAMSUNG

ARHReading — Thu, 19 Oct 2023 10:22:29 GMT

I am trying to unlock a Samsung Galaxy A 40. EE supplied an unlock code but the phone rejects it with an unlock code blocked too many incorrect attempts. Can someone please advise me what to do

Re: Re: MCK CODE ON SAMSUNG

ARHReading — Thu, 19 Oct 2023 10:37:00 GMT

I am trying a Samsung Galaxy A40 to use with a new Sim only provider. EE's unlock code doesn't work. I get a network unlock code blocked message too many failed attempts. What should I do next?

Re: Re: MCK CODE ON SAMSUNG

Leanne_T — Thu, 19 Oct 2023 10:41:34 GMT

Hi @ARHReading

Thanks for coming to the community.

Could you try the below steps to see if this works for you?

Using the device unlock code, this should be 16 numbers, enter the last 8 numbers of the unlock code, then enter the first 8 numbers of the unlock code.
You should now be able to access the phone, if you can then restart the phone. This should be unlocked now for you.

Leanne 🙂

Re: Re: MCK CODE ON SAMSUNG

ARHReading — Thu, 19 Oct 2023 10:49:18 GMT

Tried that. Still getting a network unlock code blocked message. Too many failed attempts.

Re: Re: MCK CODE ON SAMSUNG

Leanne_T — Thu, 19 Oct 2023 11:03:09 GMT

I see @ARHReading

Is the phone asking for a PUK code?

Are you using another network SIM card?

Leanne.

Re: Re: MCK CODE ON SAMSUNG

ARHReading — Thu, 19 Oct 2023 11:09:42 GMT

Have inserted a new Tesco Mobile Sim card. The phone is asking for an MCK code

Re: Re: MCK CODE ON SAMSUNG

Leanne_T — Thu, 19 Oct 2023 11:15:31 GMT

Thanks @ARHReading

If the steps above have not resolved this for you, please call us and the team will get this looked into for you.

Please see our Contact EE | EE for contact details 🙂

Leanne.

Re: Re: MCK CODE ON SAMSUNG

ARHReading — Thu, 19 Oct 2023 11:26:14 GMT

Have tried working through 150 options but when I get to phone unlock it tells me to use the app but I need to speak with someone.

Re: Re: MCK CODE ON SAMSUNG

Leanne_T — Thu, 19 Oct 2023 11:29:06 GMT

Hi @ARHReading

Please select technical support and the option to speak to an agent, they will be happy to help 🙂

Leanne.