topic Re: Apps Open On 4G, But Not On Wi-Fi in Android Devices

Apps Open On 4G, But Not On Wi-Fi

TheShad — Tue, 17 Oct 2023 18:20:48 GMT

I have a Pixel 7A and it seemed to be fine till recently.

I tried to open an app the other day while at home and it just sat with the login screen just spinning, then stopped.

I tried deleting the cache etc, but no difference.

Today I logged into the app while at work and it logged straight in on 4G, so I tried again when I got home and it wouldn't log in again on my Wi-Fi. I switched to 4G and got in straight away. Tried a few other apps and it's the same.

My phone is obviously on EE but my Wi-Fi is Sky.

Any help would be greatly appreciated.

Re: Apps Open On 4G, But Not On Wi-Fi

XRaySpeX — Tue, 17 Oct 2023 18:37:59 GMT

It's something to take up with Sky.

Re: Apps Open On 4G, But Not On Wi-Fi

bristolian — Tue, 17 Oct 2023 18:52:37 GMT

WiFi is just a wireless connection between a mobile device and broadband router, so this will be an issue with your Sky broadband.

You can check whether other devices connected to the same broadband have similar problems.

Re: Apps Open On 4G, But Not On Wi-Fi

Northerner — Tue, 17 Oct 2023 19:03:06 GMT

Hi @TheShad

Log into your Sky account and check your Sky broadband shield settings. You need to change the age settings.

Thanks

Re: Apps Open On 4G, But Not On Wi-Fi

TheShad — Tue, 17 Oct 2023 20:43:06 GMT

it's already turned off anyway, but I've double checked and it's not changed.

Re: Apps Open On 4G, But Not On Wi-Fi

TheShad — Tue, 17 Oct 2023 20:44:35 GMT

the problem is everything else connected to Sky works with no issues, I can connect other devices, access the apps etc. It just seems to be on my phone, so I wondered if it was something in the Pixel settings.

Re: Apps Open On 4G, But Not On Wi-Fi

TheShad — Tue, 17 Oct 2023 20:45:47 GMT

everything else works fine, it seems to be certain apps that it affects so I wondered if it was something in the Pixel settings.

Re: Apps Open On 4G, But Not On Wi-Fi

GillM86 — Tue, 17 Oct 2023 21:03:45 GMT

I have the exact same problem as you. I have an iPhone and more often than not I have to switch the WiFi off when at home if I want to open a website on my phone. Phone is EE WiFi is Sky (and I pay for extra for whole home!) so would be interested if anyone has a solution! Good luck