topic Re: Slow Mobile data in Android Devices

Slow Mobile data

MuhammadAsif — Thu, 12 Oct 2023 13:57:46 GMT

Hello,

I am facing very slow internet on my phone(Samsung A13 4G), I don't know the reason why. I have deleted the cache of several apps but still the same.

Re: Slow Mobile data

Katie_B — Thu, 12 Oct 2023 15:11:48 GMT

Hi @MuhammadAsif.

Welcome to the community.

Do you experience slow internet within one location?

When you text BALANCE to 150 does it report you have data remaining?

Katie

Re: Slow Mobile data

MuhammadAsif — Thu, 12 Oct 2023 15:27:19 GMT

Hello @Katie_B

I ma facing this issue in multiple locations, like home, workplace, and outside, from past couple of days its getting worst.

Re: Slow Mobile data

Katie_B — Thu, 12 Oct 2023 15:39:51 GMT

Thanks for confirming @MuhammadAsif.

Have you been able to test your SIM in another device to see if the issue continues.

Katie

Re: Slow Mobile data

MuhammadAsif — Thu, 12 Oct 2023 15:42:03 GMT

I haven't, honestly at the moment I am having this one device only.

Re: Slow Mobile data

Katie_B — Thu, 12 Oct 2023 15:56:15 GMT

Hi @MuhammadAsif.

As this is in multiple locations I would recommend trying a replacement SIM.

Katie

Re: Slow Mobile data

MuhammadAsif — Thu, 12 Oct 2023 16:20:14 GMT

Do I need to buy a new number ?

Re: Slow Mobile data

Leanne_T — Fri, 13 Oct 2023 06:34:25 GMT

Hi @MuhammadAsif

If you order a replacement SIM card this would keep the same number.

Please see our How Do I Swap My SIM or Get a New SIM? | Mobile Help | EE for more details 🙂

Leanne.

Re: Slow Mobile data

MuhammadAsif — Tue, 24 Oct 2023 16:31:59 GMT

Hello

Just to let you know, that I have removed the SIM and re-enter it again, after that my internet was working properly.

Thanks for your prompt response.

Re: Slow Mobile data

Leanne_T — Tue, 24 Oct 2023 16:39:45 GMT

Thanks for letting us know @MuhammadAsif

Glad to hear this is now working for you 🙂

Leanne