topic Broken phone handset - how to contact support when you cant call them in Android Devices

Broken phone handset - how to contact support when you cant call them

Watforcat — Tue, 10 Oct 2023 07:21:00 GMT

My new phone is completely dead and no amount of charging or resets will recover it. I cant call EE and the website appears to have no chat facility for support and advises to call.

I've filled out a complaint form but need to speak to somebody to try to see if its recoverable or get a replacement urgently.

Re: Broken phone handset - how to contact support when you cant call them

Katie_B — Tue, 10 Oct 2023 09:01:56 GMT

Hello @Watforcat.

Welcome to the community.

I am sorry to hear this has happened.

When did you purchase your phone and did you purchase this direct with EE?

Do you have another phone you could use to call us?

If not, do you live near a local EE Store?

Speak soon,

Katie

Re: Broken phone handset - how to contact support when you cant call them

jacobhigley — Fri, 11 Apr 2025 09:01:46 GMT

They don't have a chat option without their APP for a reason, they sell data. They are scum