topic Re: Unlocking phone to any network in Android Devices

Unlocking phone to any network

h1981uk — Tue, 03 Oct 2023 17:38:39 GMT

Hi. My dad is trying to unlock his old android S10 to any network. He lives in Spain and wants to put his Spanish sim into the phone.

He has spoken with EE and they talked him through what to do, which is simple enough, I've tried to do it myself.

The problem we are having is once we enter the IMEI number and click unlock, we then enter the 16 digit number given by EE. When we click unlock phone it takes us back to the initial screen again and asks for the IMEI number. This has happened multiple times.

It seems to be a broken redirect page link on the website but I might be wrong. Does anyone else have any solutions or ideas?

Re: Unlocking phone to any network

Profile closed — Tue, 03 Oct 2023 17:57:42 GMT

Hello @h1981uk

Have you tried clearing your Browsers Cookies, Cache, Data, Browsing history?

Or even try a different browser

Re: Unlocking phone to any network

h1981uk — Wed, 04 Oct 2023 08:10:35 GMT

Hi. Yes tried all of the above

Re: Unlocking phone to any network

h1981uk — Wed, 04 Oct 2023 08:11:17 GMT

And it's still doing what I said in my original post

Re: Unlocking phone to any network

Leanne_T — Wed, 04 Oct 2023 08:26:31 GMT

Hi @h1981uk

Are you entering the unlock code into the phones keypad when another network SIM in installed in the phone?

Leanne.

Re: Unlocking phone to any network

h1981uk — Wed, 04 Oct 2023 08:51:42 GMT

No. There is no sim in the phone

Re: Unlocking phone to any network

Leanne_T — Wed, 04 Oct 2023 08:54:02 GMT

This is how you would enter the unlocking code this won't need to be unlocked using the website that is only used to provide the code @h1981uk

Please try another SIM and enter the code using the phones keypad when prompted.

Leanne 🙂