topic Re: Need help unlocking my EE Samsung in Costa Rica, cannot call customer help! in Android Devices

Need help unlocking my EE Samsung in Costa Rica, cannot call customer help!

Aliceabroad — Fri, 29 Sep 2023 18:14:32 GMT

Hello!

I am in Costa Rica and need to use a Costa Rican SIM card but my phone is locked.

I have followed the steps and found my IMEI and generated an unlock code but the website keeps taking me in circles and I don’t know where to put the unlock code!

I keep being put in circles between these two pages:

https://ee.co.uk/help/mobile/manage-use/unlock-device/unlock-an-ee-device-to-use-with-another-network

https://myaccount.ee.co.uk/app/device-unlock

my phone is now asking for an unlock pin and a PUK

i cannot contact customer service as my UK Sim is no longer in service and I can’t find an online contact!

thank you for your help! 😞

Re: Need help unlocking my EE Samsung in Costa Rica, cannot call customer help!

Katie_B — Sat, 30 Sep 2023 06:19:35 GMT

Good morning @Aliceabroad.

Welcome to the community.

I am sorry to hear this is happening.

When did your EE SIM stop working?

Katie

Re: Need help unlocking my EE Samsung in Costa Rica, cannot call customer help!

Aliceabroad — Sat, 30 Sep 2023 13:08:41 GMT

@Katie_B

1 month ago when I decided to go traveling. I cancelled my sim plan.

I havent needed a new sim until now.

Re: Need help unlocking my EE Samsung in Costa Rica, cannot call customer help!

Katie_B — Sat, 30 Sep 2023 13:35:02 GMT

Hi @Aliceabroad.

If you try log in to your My EE what happens?

Do you have another line you could use to call customer care?

If yes, the number to call is +44 7953 966 150.

Katie