topic Re: Not registered on network - Samsung Galaxy S23 in Android Devices

Not registered on network - Samsung Galaxy S23

delv01 — Thu, 28 Sep 2023 17:25:00 GMT

Hi,

Hope someone can help!

Received my Samsung Galaxy S23 2days ago. I can't make/receive calls or SMS, also have no data. I have reset network settings on the phone etc. Called EE and they advised my SIM had been deleted at their side so they have sent me a eSIM. I have scanned the barcode and set this up but still get the same error message. Can't contact EE as I can't make any calls and also can't access any apps as they need SMS verification.

Can someone assist please as it is very difficult to contact EE.

Thanks,

Re: Not registered on network - Samsung Galaxy S23

Christopher_G — Fri, 29 Sep 2023 07:20:53 GMT

Hi @delv01

Welcome to the community.

I recommend speaking to our Mobile Care team, there's a live chat service on our contact us page. If you live near an EE Store, it may be quicker to get this resolved by popping in.

Chris

Re: Not registered on network - Samsung Galaxy S23

Benjarnie1993 — Sat, 25 Nov 2023 11:55:37 GMT

Have you tried emailing them from a pc or popping in your local ee store or google your local ee store them call them off a landline phone old school

Re: Not registered on network - Samsung Galaxy S23

bristolian — Sat, 25 Nov 2023 12:48:22 GMT

@Benjarnie1993 wrote:

Have you tried emailing them from a pc

EE have no email-CS contact.

Visiting an EE store or calling them from another phone is valid though - use 0800 0798586 if necessary.