topic Re: Link to unlock device doesn't work in Android Devices

Link to unlock device doesn't work

Melzrc — Tue, 26 Sep 2023 20:57:53 GMT

Trying to unlock my device using the link given by EE. I put in my IMEI number and get given the unlock code but the link for the next steps just goes back to the beginning of the process every time. Is there any way around this rather than phoning?! Seems to be an ongoing issue, would be nice if the link was fixed.

Re: Link to unlock device doesn't work

Melzrc — Tue, 26 Sep 2023 20:20:54 GMT

Trying to unlock my sim and as you go through the links with IMEI number and are given the code to unlock it just takes you back in circles and doesn't let you complete the final steps after you press unlock this device. Is there any way around this rather than a long phone call 😴

Re: Link to unlock device doesn't work

XRaySpeX — Tue, 26 Sep 2023 20:41:13 GMT

Are you really talking about a SIM unlock? The one where you need your IMEI is a phone or device unlock for using it on another network.

Re: Link to unlock device doesn't work

Melzrc — Tue, 26 Sep 2023 20:59:23 GMT

You are correct. Will post in the correct place

Re: Link to unlock device doesn't work

XRaySpeX — Tue, 26 Sep 2023 21:19:14 GMT

@Melzrc : Have you used the unlock code you were given when you have a non-EE SIM in the device?

Re: Link to unlock device doesn't work

Christopher_G — Wed, 27 Sep 2023 07:30:07 GMT

Hi @Melzrc

Welcome to the community

Could you try it on a different device or browser please?

Device unlock (ee.co.uk)

Chris

Re: Link to unlock device doesn't work

Melzrc — Wed, 27 Sep 2023 14:50:28 GMT

Have tried different browsers and different devices, the link always goes back to the first page once it's given you the code and you press the 'unlock your Sony device' link. I've tried sending the steps via email as well and it still does the same thing.

Re: Link to unlock device doesn't work

Christopher_G — Wed, 27 Sep 2023 14:51:44 GMT

OK, thanks for trying, @Melzrc

I recommend speaking to our Mobile Care team to see if they can help you with this.

Chris

Re: Link to unlock device doesn't work

hughmoz — Wed, 04 Sep 2024 18:21:02 GMT

Why don't EE fix this.? All the answers from EE people say the same thing to insert a non EE sim card, however, I have not got one and was told that the process was simple. Forums are maddening places because nobody knows what they are doing from the official side.

One should be able, once you have the unlock code to be told where you input it. It should not involve another sim card. It's supposed to be easy and simple and the form still shows no information and his has been fed back countless times and no thing has been done by EE to correct this. The whole point f being given an unlock code is to use it and the information do not do anything other than to send you around in circles

Common sense seems to have been removed from EE management.

Please get it together and deal with this issue.

Re: Link to unlock device doesn't work

XRaySpeX — Thu, 05 Sep 2024 00:10:42 GMT

@hughmoz : That's the way unlocking works over all networks. It's only the insertion of a non-EE SIM that prompts the request for the unlock code.

Re: Link to unlock device doesn't work

hughmoz — Thu, 05 Sep 2024 00:16:36 GMT

Well, it's daft s system and any phone should be able to input a code without a SIM card. EE are big on excuses and stuck in the mud as far as support and being able to talk to anyone. Especially the daft help pages that do not tell you how to use the unlock code and just goes around in circles. Very untogether company, more interested in profit than doing things properly.

Re: Link to unlock device doesn't work

hughmoz — Tue, 10 Dec 2024 18:57:45 GMT

I would ring EE and get then to talk you through it whilst you are on the line. The only way to get these people to take anything on is to make them experience the problem with you. That way they cannot keep ignoring the issue.