Device Data on EE

Anonymous411 — Mon, 25 Sep 2023 19:30:05 GMT

Dear EE

My Pay Monthly device& Sim contract with EE started on 1 February 2022.

After restoring my device data for all call logs/messages, all data has been restored from March 1 to Current date___.

There is approximately 1 month of missing data in which the device did not restore. This missing data is for the 1st month of data accounting for when the device/ Sim were initially purchased.

Can you kindly advice on why the device has not restored only the first month data and how to retrieve this if possible?

Re: Device Data on EE

Northerner — Mon, 25 Sep 2023 21:49:54 GMT

Hi @Anonymous411

I assume the restored data is data you have backed up. If you havent backed up the data it will not restore it.

This has nothing to do with your tariff.

Thanks

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