topic Re: NCK required in Android Devices

NCK required

PaulineOxford — Mon, 25 Sep 2023 10:48:51 GMT

Hello, I need to unlock my mobile device to use another operator but the EE webpage isn't working - the error is on EE end ''Sorry something went wrong on our end. Please enter your IMEI again or come back later'' (https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/device-unlock). I am in France now and can't call without paying a lot of charges. Is there a way to fix it / contact EE via email/message? I know my IMEI and I got a pay as you go account with EE. Thanks.

Re: NCK required

Leanne_T — Mon, 25 Sep 2023 13:13:00 GMT

Hi @PaulineOxford

Thanks for coming to the community.

What device are you using?

Have you tried another network SIM in the device to see if this is already unlocked?

Leanne 🙂

Re: NCK required

PaulineOxford — Mon, 25 Sep 2023 17:35:52 GMT

Hi @Leanne_T

I am using a Huawei P8 Lite 2017. It is with a new sim card from another operator that I noticed that the phone was locked by EE (I bought the phone with EE). But their webpage to unlock the phone and get the NCK code isn't working. https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/device-unlock

Would you be able to advise how to fix this or how I can contact EE via email or message?

Thanks, Pauline

Re: NCK required

Leanne_T — Mon, 25 Sep 2023 17:46:05 GMT

Hi @PaulineOxford

Sorry we have no email address to contact us, you can find ways to contact us including a message us option on the Mobile phone (ee.co.uk) page when available.

Leanne.

Re: NCK required

sabrina_ee — Fri, 29 Sep 2023 07:27:18 GMT

This unlock website has not been working for quite a while.

Furthermore, without any detailed instructions, it is very difficult to unlock a phone.

Therefore, I used an expensive external service to unlock my EE mobile phone.

But at least, it is unlocked now.

I wouldn't bother anymore with EE helping you with that. There is not really an option to contact EE, unless you submit a complaint.

To save you the hassle, I would use a paid service for unlocking.