topic Re: sasung s23 locked after update in Android Devices

sasung s23 locked after update

artoti — Mon, 25 Sep 2023 11:54:38 GMT

My phone asking for a pin code after the restart, but the pin was never set on the phone, so how do I reset this ?

Chris_B — Mon, 25 Sep 2023 12:14:15 GMT

@artoti Is that a sim pin by any chance? But quick question how did you unlock the device when you want to use it ?

artoti — Mon, 25 Sep 2023 13:45:23 GMT

Hi Chris, the device was used for the first time so only set up a fingerprint but not pin. And I don't have a pin on the card so not sure

James_B — Mon, 25 Sep 2023 13:59:10 GMT

Welcome to the EE Community. 🙂

When adding your fingerprint, you would have had to setup a screen lock PIN, password or pattern if you hadn't already done so.

Hope this helps.

James

artoti — Mon, 25 Sep 2023 14:04:23 GMT

James, I can even get to this option so probably factory reset is the only option. Can this reset be conducted in store or I can do by myself ?

Thanks for trying

James_B — Mon, 25 Sep 2023 14:12:33 GMT

Yes, you can do it yourself, but please leave this as a last resort as any data you hadn't backed up will be lost.

Did you try unlocking it via find my mobile?

James

artoti — Mon, 25 Sep 2023 14:18:48 GMT

I didnt yet but will try later, thanks

James_B — Mon, 25 Sep 2023 14:35:33 GMT

No problem @artoti 🙂

James