topic Re: New sim in Android Devices https://community.ee.co.uk/t5/Android-Devices/New-sim/m-p/1293644#M87518 <P>Hello</P><P>Sim Card should be recognised straight away.&nbsp; Have you tried seeing if it works in another phone to rule out it's an issue with the phone or not?</P><P>Maybe a SIM Card Issue.</P><P>Is the handset unlocked?</P><P>You can try calling EE on 150 and asking them to send you a new Sim Card.</P><P>Or you can pop into any EE Shop You'll need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.</P><P>Please note: if a driving license is being used as a form of proof, the address on the customer’s driving licence MUST match that of their EE account address for it to be accepted.&nbsp;</P> Mon, 11 Sep 2023 20:31:43 GMT Profile closed 2023-09-11T20:31:43Z New sim https://community.ee.co.uk/t5/Android-Devices/New-sim/m-p/1293640#M87517 <BLOCKQUOTE><P>How long does it usually take for the new sim to be recognised in a Samsung phone&nbsp;</P><P>&nbsp;</P><P>Mine still says no network and no sim</P><P>&nbsp;</P><P>Its been 4 hours&nbsp;</P></BLOCKQUOTE> Mon, 11 Sep 2023 20:13:49 GMT https://community.ee.co.uk/t5/Android-Devices/New-sim/m-p/1293640#M87517 Claireaki1 2023-09-11T20:13:49Z Re: New sim https://community.ee.co.uk/t5/Android-Devices/New-sim/m-p/1293644#M87518 <P>Hello</P><P>Sim Card should be recognised straight away.&nbsp; Have you tried seeing if it works in another phone to rule out it's an issue with the phone or not?</P><P>Maybe a SIM Card Issue.</P><P>Is the handset unlocked?</P><P>You can try calling EE on 150 and asking them to send you a new Sim Card.</P><P>Or you can pop into any EE Shop You'll need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.</P><P>Please note: if a driving license is being used as a form of proof, the address on the customer’s driving licence MUST match that of their EE account address for it to be accepted.&nbsp;</P> Mon, 11 Sep 2023 20:31:43 GMT https://community.ee.co.uk/t5/Android-Devices/New-sim/m-p/1293644#M87518 Profile closed 2023-09-11T20:31:43Z