topic unlock phone IMEI number not verifying on ee website in Android Devices

unlock phone IMEI number not verifying on ee website

stevejones7704 — Wed, 30 Aug 2023 15:44:52 GMT

My old samsung a70 IMEI number will not verify so cannot get an unlock code, can anyone help. I went into an EE shop and they said I had to phone EE. I did this and get an unlock code that didn't work. I haven't phoned them again as took 30 minutes for them to answer last time

Re: unlock phone IMEI number not verifying on ee website

Leanne_T — Wed, 30 Aug 2023 16:38:33 GMT

Hi @stevejones7704

Thanks for coming here.

What happens when you enter the unlocking code?

Are you using another network SIM card?

Leanne 🙂

Re: unlock phone IMEI number not verifying on ee website

stevejones7704 — Fri, 01 Sep 2023 07:58:17 GMT

Hi I put a sim in the phone, it then asks for the unlock code which I enter and it says its not recognised

Re: unlock phone IMEI number not verifying on ee website

Christopher_G — Fri, 01 Sep 2023 08:01:48 GMT

Are you manually typing it in, making sure there are no spaces at the beginning or end of the code, @stevejones7704?

Chris

Re: unlock phone IMEI number not verifying on ee website

stevejones7704 — Fri, 01 Sep 2023 08:29:34 GMT

yes no spaces

Re: unlock phone IMEI number not verifying on ee website

Christopher_G — Fri, 01 Sep 2023 08:43:16 GMT

OK, thanks @stevejones7704

I suggest speaking to our Mobile Care team so they can look into this for you.
Chris

Re: unlock phone IMEI number not verifying on ee website

stevejones7704 — Fri, 01 Sep 2023 10:15:53 GMT

I did phone them and after waiting on the phone for over 30 minutes they did send me an unlock code but again this did not work

Re: unlock phone IMEI number not verifying on ee website

Christopher_G — Fri, 01 Sep 2023 10:24:45 GMT

OK, thanks @stevejones7704

If you contact them to let them know it didn't work, they'll be able to help.

Chris

Re: unlock phone IMEI number not verifying on ee website

stevejones7704 — Fri, 01 Sep 2023 13:04:14 GMT

I haven't got time to hang around on the phone waiting for an answer

Re: unlock phone IMEI number not verifying on ee website

Hermes131 — Thu, 07 Sep 2023 14:52:08 GMT

You can't actually enter the unlocking code as the process always sends you back to the beginning .

How did they get out of the groundhog day in the end as I feel I've moved there too.

Re: unlock phone IMEI number not verifying on ee website

200511 — Mon, 02 Oct 2023 09:28:34 GMT

Am using another network

Re: unlock phone IMEI number not verifying on ee website

200511 — Mon, 02 Oct 2023 09:30:40 GMT

Yes

Re: unlock phone IMEI number not verifying on ee website

Katie_B — Mon, 02 Oct 2023 09:47:31 GMT

Hello @200511.

Are you looking to unlock your device to use on another network?

Katie

Re: unlock phone IMEI number not verifying on ee website

200511 — Mon, 02 Oct 2023 10:14:04 GMT

Yes I have done everything no joy

Re: unlock phone IMEI number not verifying on ee website

Katie_B — Mon, 02 Oct 2023 10:17:44 GMT

Thanks for getting back to me @200511.

Was the device under your name on contract?

Katie