topic Re: new sim cards for samsung s8 not compatible on ee in Android Devices

new sim cards for samsung s8 not compatible on ee

DawnKingfisher — Tue, 11 Jul 2023 14:42:25 GMT

I have had to move from Plusnet as they are ceasing their mobile service shortly so I thought I go to EE. (Plusnet piggyback on EE). My number was ported over 24 hours ago only to find there was no internet outside of home broadband.

I spoke to EE tech support who told me the Samsung Galaxy S8 is not compatible with their new sim cards. S8 is five years old. It seems I bought a contract that despite customer services asking on more than one occasion what my phone was, I cannot use.

There are old pages telling me how to set up the S8 for EE ....but they are out of date.

Only solutions: 1] buy a new phone, or 2] cancel my contract with EE and find another provider.

Be warned ....if you want to move to EE with an S8 it won't work. I'm now tryng to find a similar deal with someone else.

So much for communications from an organisation that specialises in communication.

Re: new sim cards for samsung s8 not compatible on ee

Leanne_T — Tue, 11 Jul 2023 15:35:04 GMT

Hi @DawnKingfisher

Thanks for coming here.

Can you make and receive calls?

Does data work if you try the SIM card in another phone?

Leanne 🙂

Re: new sim cards for samsung s8 not compatible on ee

Notdave — Sun, 20 Aug 2023 10:03:16 GMT

I have just been through the same process, EE shop staff didn’t suggest this issue, first call to tech support thought it was because S8 is 4G not 5G so sent me another SIM card. Now another at tech support ( very helpful and apologetic guy) has confirmed it’s my phone. I am beyond angry. At no time during the order process was I asked what phone I have, obviously not a new one if just getting a SIM card, Ive had over a week of disruption and now have to research other providers to check their SIM will operate on my phone. I have felt pressured to pay for a new phone, not happening. EE are supposedly the best network haha, promoted by Plusnet as a good option to move onto. Not every phone user has the latest model. Ridiculous situation.

Re: new sim cards for samsung s8 not compatible on ee

PB49 — Tue, 22 Aug 2023 22:27:36 GMT

Please can you tell me who you found whose SIM card does work with your phone. I have the same problem. In my case both Plusnet and EE asked me for tha name of my phone. I have now had no internet for over 4 days.

Re: new sim cards for samsung s8 not compatible on ee

PB49 — Tue, 22 Aug 2023 22:33:48 GMT

I am also beyond angry. Both Plusnet and EE asked me for the make and model of my phone. I was not told it was not compatible. I have had the best part of a week lost speaking to EE support and level 1 and level 2 technical support - only after 3 days and masses of lost time did someone tell me that my phone is not compatible. Please can you tell me who you have successfully moved to. Thanks

Re: new sim cards for samsung s8 not compatible on ee

PB49 — Tue, 22 Aug 2023 22:42:39 GMT

I am also in the same boat. I have lost the best part of a week of my life on the phone to Plusnet and EE. Now no internet on phone for over 4 days. It seems that no one who works for Plusnet knows the the Samsung Galaxy S8 is incompatible with EE. The EE sales team didn’t know either and neither did 3 of the 4 technical people I spoke to in level 1 and level 2 technical support. Very annoyed as both Plusnet and EE asked me for the name and model of my phone right at the very beginning. I have raised a complaint about this with Plusnet.

Re: new sim cards for samsung s8 not compatible on ee

Notdave — Wed, 23 Aug 2023 08:58:38 GMT

Hi, I wanted to stick with the low-cost SIM only, neither O2 or Three offer these, it’s mainly MVNO (mobile virtual network operators) like Plusnet, who use one of the main networks. I got a talkmobile SIM ( uses Vodafone network) through Vodafone shop, the assistant there tried his SIM in my phone and it worked so fingers crossed, am just waiting for my number to port before I put the card in my phone. Will update once that has happened. Ironically I was on Vodafone before moving to Plusnet, as at the time they didn’t do the cheap SIMs.

Re: new sim cards for samsung s8 not compatible on ee

Kirigaya_Kazuto — Wed, 23 Aug 2023 09:09:54 GMT

That sounds like absolute waffle to me. It doesn't matter how old the phone is, a nano SIM should work fine in the S8. only thing I can think of it it's not provisioned correctly

I've had my EE sim in phones as old as the Pixel 2XL, worked fine

Re: new sim cards for samsung s8 not compatible on ee

PB49 — Wed, 23 Aug 2023 11:01:19 GMT

Thanks

Re: new sim cards for samsung s8 not compatible on ee

Kirigaya_Kazuto — Wed, 23 Aug 2023 12:59:49 GMT

You could also try a physical sim from Lyca, £5 a month for the first 6 months, 20GB data, unlimited mins/texts and 100 international minutes

They run on EE, so the speed is good

Re: new sim cards for samsung s8 not compatible on ee

Notdave — Wed, 23 Aug 2023 13:29:38 GMT

Hi again, success at last with talkmobile SIM, if you get one just be aware it may not work on data straight away, my heart sank at first! I had to go on the chat ( got a real person) who advised I needed to change the APN from the Vodafone one that had appeared, I was able to do while they were online, switch phone off and on and there’s the 4G indicator phew. Just wish the ‘welcome’ info had explained this. Good luck all Samsung S8 uses!

Re: new sim cards for samsung s8 not compatible on ee

Notdave — Wed, 23 Aug 2023 13:32:19 GMT

Apparently it’s just one or 2 Samsung models that are configured in a way that won’t accept EE latest SIMs. And EE no longer produce the SIMs that do work.

Re: new sim cards for samsung s8 not compatible on ee

PB49 — Sun, 27 Aug 2023 15:53:12 GMT

Thanks

Re: new sim cards for samsung s8 not compatible on ee

dvdmcgrgr — Wed, 18 Oct 2023 13:34:48 GMT

Hi,

Thanks for posting this. Sadly, have just fallen prey to the same nonsense. Plusnet did something to my wife's roaming data and suggested the best way to rectify matters was to transfer to EE. Very reluctantly and after 2 weeks of pretty appalling customer service, I accepted defeat and made the move. However, having sorted PAC codes etc, it now transpires that EE roaming data won't work either as my wife's phone is a Samsung S8. Plusnet have denied all prior knowledge of this issue so it was really handy to read the various posts here that suggest they have been informed previously and on more than one occasion. They are also now saying this is EE's problem, not theirs, and are unwilling to offer any further "help".

I'm escalating my complaint with Plusnet and the Communications Ombudsman and will let you know the outcome.

Re: new sim cards for samsung s8 not compatible on ee

PB49 — Thu, 19 Oct 2023 00:02:16 GMT

Good luck with escalating your complaint with Plusnet. They told me they would ring me back when I complained, they never did. I ended up without access to the internet for the best part of 3 weeks. I finally bought a new phone, having had a bad experience with trying to move to O2. EE were happy to charge me for data I couldn't use. Have now discovered that a Lebara SIM works in my original phone and they give good deals. For £15 per month with them you can get 30 GB of data and 500 minutes of international calls, as well as unlimited texts and UK calls.

Re: new sim cards for samsung s8 not compatible on ee

emeritus55 — Thu, 04 Jan 2024 19:48:39 GMT

Same issue.

My Samsung S8's mobile data is not working after transferring from Plusnet's EE service to EE.

EE just told me Samsung turned off the mobile data functionality and I have to buy a new phone!

Samsung said this is not possible!

Ombudsman here I come. Very annoyed also.

Re: new sim cards for samsung s8 not compatible on ee

Chris_B — Thu, 04 Jan 2024 21:11:42 GMT

@emeritus55 Have you checked the APN setting are correct for EE. This THIS And Samsung can not turn this off.

Re: new sim cards for samsung s8 not compatible on ee

emeritus55 — Thu, 04 Jan 2024 21:31:48 GMT

I had EE before with Plusnet and it worked so assume the APN settings were fine and yes, EE lied to me about Samsung turning it off 😞

Re: new sim cards for samsung s8 not compatible on ee

XRaySpeX — Thu, 04 Jan 2024 23:17:50 GMT

@emeritus55 : My S8 has full mobile data functionality. Does your data work over WiFi?

Re: new sim cards for samsung s8 not compatible on ee

emeritus55 — Thu, 04 Jan 2024 23:58:35 GMT