topic Using EE unlock code - Huawei Mate 20 Pro in Android Devices

Using EE unlock code - Huawei Mate 20 Pro

MagicalTrevor22 — Fri, 11 Aug 2023 08:57:40 GMT

Hi all,

I'm hoping someone can help. I am trying to unlock an old phone which is currently locked to EE. I have followed the unlock instructions by providing the IMEI code and I have been given the unlock code, however I cannot figure out what to do next.

I have clicked on the link on the unlock page: https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/device-unlock?status=imeierror

When I click the link for the next steps, I am taken to this page, but I can't figure out what I need to do next.

https://ee.co.uk/help/mobile/manage-use/unlock-device/unlock-an-ee-device-to-use-with-another-network

Am I missing something obvious?

Re: Using EE unlock code - Huawei Mate 20 Pro

CazKat — Fri, 11 Aug 2023 10:05:10 GMT

I'm having the same issue trying to unlock my Sony Xperia 5II. Go to the 'how to unlock' page, put in the IMEI, it says it's locked to EE, go to the next step, it gives me an unlock code and tells me to click the link below to unlock... click the link and it takes me back to the 'How do I unlock' page, asking me to put in my IMEI again!

Tried on the phone itself... texted UNLOCK to 150.... went through the steps on there... go to the 'click here to unlock your Sony....' link.... clicked it, took me back to the 'How do I Unlock' page on ee... ie back to the beginning of the process again.

Been trying to sort it for a couple of weeks! Tried on the phone itself, and on the web, got the same issue on each... just keeps going round and round in circles!

Help!

Re: Using EE unlock code - Huawei Mate 20 Pro

MagicalTrevor22 — Fri, 11 Aug 2023 10:34:03 GMT

It's a relief that I'm not missing something obvious then. Hopefully EE will sort it out a some point.

Re: Using EE unlock code - Huawei Mate 20 Pro

James_B — Fri, 11 Aug 2023 11:26:20 GMT

Hi @MagicalTrevor22 and @CazKat,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems generating an unlocking code online.

Please get in touch with Customer Care so a member of the team can help.

Thanks

James

Re: Using EE unlock code - Huawei Mate 20 Pro

Goobee — Wed, 23 Aug 2023 09:10:00 GMT

Hi,

Having the same issue using on both the app and the website. Called customer services and was advised to try via a different browser - which I did, to no avail....

Is there a solution out there..?

Chris

Re: Using EE unlock code - Huawei Mate 20 Pro

Leanne_T — Wed, 23 Aug 2023 09:17:50 GMT

Hi @Goobee

Do you get an error message when trying to unlock the device online?

Leanne 🙂

Re: Using EE unlock code - Huawei Mate 20 Pro

Goobee — Wed, 23 Aug 2023 09:34:20 GMT

Hi Leanne,

No I never get far enough - it runs through the 'unlock' first step, then the enter emei, check device, I get the code but when you follow the instruction to 'hit the link below 'unlock your Sony device' it takes me straight back to the initial 'how to unlock your an ee device page'....

kind regards

Chris

Re: Using EE unlock code - Huawei Mate 20 Pro

Leanne_T — Wed, 23 Aug 2023 09:47:43 GMT

I see, thanks @Goobee

In this case, please get back in touch with our customer care team who can complete the unlock request for you.

Leanne.

Re: Using EE unlock code - Huawei Mate 20 Pro

Goobee — Wed, 23 Aug 2023 10:51:08 GMT

Excellent - all sorted, thanks to you and Kevin for solving it...

kind regards

Chris

Re: Using EE unlock code - Huawei Mate 20 Pro

Leanne_T — Wed, 23 Aug 2023 10:55:14 GMT

Thanks for letting me know @Goobee

Glad to hear this is sorted 🙂

Leanne.

Re: Using EE unlock code - Huawei Mate 20 Pro

Cocat2517 — Mon, 28 Aug 2023 14:37:50 GMT

For those that are still struggling with EE's useless online unlock system that sends you round in circles...

1. Enter your IMEI number and verify

2. Follow the next screen to get your unlock code.. it should show your phone model and a button... 'Unlock this device' .. click this. You'll get another screen showing 16 digit unlock code.

3. Insert a non EE SIM into your phone and it should pop up on your phone screen requesting network unlock code.

4. Enter the first EIGHT digits of your unlock code, then press Unlock. It should now unlock. Only enter the first 8 digits though, not all 16.

Re: Using EE unlock code - Huawei Mate 20 Pro

Rajinkent — Thu, 22 Feb 2024 12:05:02 GMT

I have the same problem with Sony Xperia bought from EE shop, and called Customer service. They have referred matter to unlocking team. However, very concerned as some posts mention that they had waited for 10 days with no response.