topic Re: PUK Required in Android Devices

PUK Required

FScovo — Tue, 08 Aug 2023 20:14:22 GMT

I have an old Samsung Galaxy A8 from 2018. It's not been used for over 3 years. My daughter is going to use it now. It tried to unlock it via the IMEI number on the EE website. It says its unlocked and given me a 16 digit code. However, the SIM I have put in the old phone is coming up as invalid and it says SIM network PIN blocked. Enter SIM network PUK. I phoned customer services and they were no help. I have been informed its 100% not unlocked and EE need to provide the PUK. How can I get it and get sorted?

Re: PUK Required

Katie_B — Wed, 09 Aug 2023 06:49:52 GMT

Hello @FScovo.

Is the SIM you are putting into the device an EE SIM?

The PUK code is provided by the network provider of the SIM.

Are you aware of how many digits the message is asking for?

Speak soon,

Katie

Re: PUK Required

Seanyd1 — Fri, 02 Feb 2024 00:32:09 GMT

Yes

Re: PUK Required

Katie_B — Fri, 02 Feb 2024 07:31:36 GMT

Hello @Seanyd1.

Is your SIM locked?

Do you need your PUK code?

Katie

Re: PUK Required

Wahenas — Sat, 24 May 2025 00:35:40 GMT

How can i get it please i need it ASAP IM AT WORK

Re: PUK Required

Chris_S — Sat, 24 May 2025 07:07:20 GMT

Hi @Wahenas Thanks for getting in touch with us here in the EE Community.

We have a web page which explains how you can get your PUK, just click this link here: Unblock your phone with a PUK code

Chris S