topic Re: Xperia 10 V software fault? in Android Devices

Xperia 10 V software fault?

Curtis1233 — Sun, 06 Aug 2023 16:32:03 GMT

Hi, recently started a new contract with EE as signal with another network was terrible. Received the phone and have done the usual backup to transfer everything from my old phone over to the new one and now the new one has stopped working. It struggles to switch on, maybe once in every 10 times it might get past the Sony logo without freezing. Can't even get it to boot up in safe mode as it freezes too soon for me to do anything

Re: Xperia 10 V software fault?

Katie_B — Mon, 07 Aug 2023 07:22:41 GMT

Hello @Curtis1233.

Welcome to the community.

I am sorry to hear this is happening with your new device.

Since your post yesterday, has this been resolved?

Katie

Re: Xperia 10 V software fault?

Curtis1233 — Mon, 07 Aug 2023 07:42:21 GMT

Hi,

No it's not working yet, I've been trying all weekend to get it to boot up but it freezes before the phone starts up.

Thanks

Re: Xperia 10 V software fault?

Katie_B — Mon, 07 Aug 2023 07:55:15 GMT

Thanks for getting back to me @Curtis1233.

I'd recommend reporting this to our technical care team who can complete full diagnostics for you.

Katie

Re: Xperia 10 V software fault?

Curtis1233 — Mon, 07 Aug 2023 09:09:36 GMT

Ok how should I contact them? Is there a live chat?

Re: Xperia 10 V software fault?

Katie_B — Mon, 07 Aug 2023 09:16:55 GMT

Hi @Curtis1233.

Live chat can be found HERE or please call 07953 966 150 from any landline or provider.

Katie