topic Samsung a13 won’t switch on in Android Devices

Samsung a13 won’t switch on

ih — Sat, 29 Jul 2023 20:11:16 GMT

Hi I was watching a Facebook video when my Samsung A 13 went dead and now won’t switch on. Please can someone help I’ve tried to contact technical at ee but they are closed!!

Re: Samsung a13 won’t switch on

Katie_B — Sun, 30 Jul 2023 06:25:05 GMT

Hi @ih.

Since your post last night has your phone switched on?

Are you aware if your battery was running low when you were wanting the video on Facebook?

Katie

Re: Samsung a13 won’t switch on

ih — Sun, 30 Jul 2023 14:31:13 GMT

Hi Katie
Thanks for your reply. My battery was charged and it hasn’t switched on since last night I have now managed to speak to EE and they have put me onto Samsung who are arranging to pick the phone up tomorrow. I was panicking because there was nobody to speak to and I’m grateful for your reply. I’m sure they will now sort it out for me just that I will be left without a phone. I can borrow a business phone from work and put my SIM card in. It’s a nightmare as everything is on my phone and I have a busy week ahead!
Kind regards
Isabell

Sent from my iPad

Re: Samsung a13 won’t switch on

Katie_B — Sun, 30 Jul 2023 14:49:15 GMT

It's great to hear you have been able to speak with someone and hopefully get this resolved @ih.

Please be sure to keep us updated her on the community.

Katie