topic Re: London underground EE Wi-Fi auto not working in Android Devices

London underground EE Wi-Fi auto not working

WavyTallManP — Fri, 21 Jul 2023 17:08:32 GMT

For the past two years London underground EE Wi-Fi auto hasn't worked to me today. I spoke to EE customer service text team and pay as you go team

I tried the methods on the EE website

Method one

Go to your Wi-Fi. Look for the EE Wi-Fi auto

Top on it. Change the EAP to sim, then connect

A message appears saying failed to connect

Method 2

Go to Wi-Fi. Add new network

Type in the name EE W-FI Auto

Eap to SIM

Then save

Then connect and a same message again

Failed to connect

EE customer service has already updated my network

And I reset it. My phone waited 10 minutes and still no luck

I'm using Google pixels 6 Pro

With the latest software

Re: London underground EE Wi-Fi auto not working

XRaySpeX — Fri, 21 Jul 2023 18:27:13 GMT

Have you topped-up in last 30 days?

Re: London underground EE Wi-Fi auto not working

WavyTallManP — Fri, 21 Jul 2023 19:28:12 GMT

Yes top up pay as you go budle £15 pack for each month with card payment

Re: London underground EE Wi-Fi auto not working

James_B — Sat, 22 Jul 2023 07:04:57 GMT

Hi @WavyTallManP,

Are you only having the problem at one particular underground station?

James

Re: London underground EE Wi-Fi auto not working

WavyTallManP — Sat, 22 Jul 2023 07:11:12 GMT

This is affecting all London underground stations for me and I've tried 12 different London underground stations in four different areas of London and I had still the same issue

Re: London underground EE Wi-Fi auto not working

James_B — Sat, 22 Jul 2023 07:13:27 GMT

Thanks for confirming @WavyTallManP

Please get in touch with Technical Support so a member of the team can help.

James