topic No Internet on mobile hot-spot. in Android Devices

No Internet on mobile hot-spot.

Nomex — Tue, 18 Jul 2023 13:08:03 GMT

Recently my Samsung galaxy s22 ultra has stopped allowing PCs to connect to WiFi hot-spot. It used to work in the past and unable to explain why it suddenly stopped working. I use this for work and personal laptops, I have had an update since this issue started and nothing has changed.

Re: No Internet on mobile hot-spot.

Alex_M — Tue, 18 Jul 2023 13:50:24 GMT

Hi @Nomex,

Is the hotspot not visible visible to the PC or are you just having trouble connecting. if so, do you see any errors while attempting to connect?

You could try toggling on/off aeroplane mode and restarting the device too.

Thanks,
Alex

Re: No Internet on mobile hot-spot.

Nomex — Tue, 18 Jul 2023 14:45:49 GMT

On both PC/laptops they connect to the WiFi network but the connection says "secure. No Internet". I regularly use airplane mode and toggle WiFi/Bluetooth as required. My personal laptop is also tethered to the phone so used this as fault finding just to discover it was exactly the same.

Re: No Internet on mobile hot-spot.

Christopher_G — Tue, 18 Jul 2023 17:11:01 GMT

Hi and welcome to the community, @Nomex

I recommend speaking to our technical support team so they can run some tests on it with you.

Chris