topic Re: Phone repair issue in Android Devices

Phone repair issue

Lwalder81 — Mon, 17 Jul 2023 15:35:13 GMT

Hoping someone here can help as my local store and the repair centre can't.

I took my Flip4 phone into store last week as it wouldn't fully open. It was inspected and marked as no marks or dents. The repair centre have stated that when they received it there was a big scratch and the protector screen was missing. They have raised a quote of £420.

Has anyone experienced issues like this. I have tried raising a complaint and have called 150 as well and no-one is phoning me back.

Re: Phone repair issue

Northerner — Mon, 17 Jul 2023 16:59:14 GMT

Hi @Lwalder81

Did you obtained any written report saying it wasn't damaged before sending it in?

Thanks

Re: Phone repair issue

Lwalder81 — Mon, 17 Jul 2023 17:24:03 GMT

Hi, yes the repair confirmation from the store states it is in good condition with no marks or dents. Thanks

Re: Phone repair issue

James_B — Tue, 18 Jul 2023 06:35:53 GMT

Hi @Lwalder81,

When did you raise your complaint?

James

Re: Phone repair issue

Lwalder81 — Tue, 18 Jul 2023 07:52:23 GMT

Hi James, I raised the complaint on the 12th July.

I eventually spoke with 150 and they said they couldn't help and to raise with the repair centre. They have now advised that I need to contact the store but I have already done this and they say they are unable to help.

Many thanks

Liz

Re: Phone repair issue

James_B — Tue, 18 Jul 2023 08:55:25 GMT

Hi @Lwalder81,

I would have expected you to have received an update on your complaint by now. Did you raise it online?

James

Re: Phone repair issue

Lwalder81 — Tue, 18 Jul 2023 14:27:06 GMT

Yes I raised it online, I did receive an automated email confirmation that it had been received, but nothing since

Thanks

Liz

Re: Phone repair issue

James_B — Tue, 18 Jul 2023 14:30:18 GMT

Hi @Lwalder81,

Please can you fill out the online form again, letting the team know that you haven't received a response as of yet?

Thanks

James