topic Re: Finding a phone after porting in Android Devices

Finding a phone after porting

kylieannheawood — Fri, 07 Jul 2023 20:23:28 GMT

I have ported my number from EE and have since lost the old phone .... I logged in at find my android and set up security but wondered if this would work after the number associated with the phone had been ported...? Location didn't really tally so I'm guessing not?

Re: Finding a phone after porting

XRaySpeX — Fri, 07 Jul 2023 20:39:40 GMT

It's the SIM & its no. that's registered, not the device it's in.

Re: Finding a phone after porting

kylieannheawood — Fri, 07 Jul 2023 20:49:31 GMT

Thanks. It does show the two devices on find my android ...is that just the former SIM registration and the latest? Is there any way I can make the old phone secure or unusable?

Re: Finding a phone after porting

Katie_B — Sat, 08 Jul 2023 06:19:31 GMT

Hello @kylieannheawood.

If you have lost your old device and this was purchased direct with EE our customer care team will be able to blacklist the phone so this can't be used.

Katie

Re: Finding a phone after porting

kylieannheawood — Sat, 08 Jul 2023 09:11:47 GMT

Thanks, think I'll have to do that as it hasn't been located.