topic Re: Sim not working in new phone in Android Devices

Sim not working in new phone

karlgixer — Tue, 20 Jun 2023 13:12:09 GMT

Ok.

Bought a brand new phone today (S20 ultra 5g (Brand new phone)

Put my EE sim card in and i cannot make calls browse the internet or even contact EE to sort out the problem.

I get a message on phone saying sim 1 not allowed.

When i move my EE sin into sim slot 2 it works but this means i cannot put my micro sd card in.

When i go into sim settings in sim one it shows EE sim but will not allows calls texts anything what so ever.

any help please?

karlgixer — Tue, 20 Jun 2023 15:52:32 GMT

So is this site like EE customer service? Useless.

Christopher_G — Tue, 20 Jun 2023 18:02:19 GMT

Welcome to the community.

This is a user to user forum, where you can ask about EE services. Where did you buy your phone from?

Chris

karlgixer — Tue, 20 Jun 2023 20:30:40 GMT

Hi, Bought the phone brand new and sealed from local phone shop.

James_B — Wed, 21 Jun 2023 07:15:03 GMT

If one of the SIM slots isn't working, I'd recommend returning the phone to the store you purchased it from.

James