topic Re: Upgrade in Android Devices

Upgrade

APS1 — Sat, 17 Jun 2023 23:11:52 GMT

I just upgraded early & payed nearly £500 upfront. The money's gone from my account. The system crashed & when logging back in there's no record of my upgrade. It just gives me the same process & wants to take the same amount again. Does anyone know what I can do?

Re: Upgrade

Chris_B — Sun, 18 Jun 2023 06:49:02 GMT

@APS1 You call customer services about this.

Re: Upgrade

Leanne_T — Sun, 18 Jun 2023 07:54:25 GMT

Hi @APS1

Thanks for coming here.

Did you receive a confirmation email for the order?

Thanks 🙂

Leanne.

Re: Upgrade

APS1 — Sun, 18 Jun 2023 08:00:46 GMT

Not yet, but I've just spoken to customer services and they are trying to sort it out

Re: Upgrade

APS1 — Sun, 18 Jun 2023 08:01:46 GMT

Many thanks for your advice. Have done & they'll sort it out

Re: Upgrade

Leanne_T — Sun, 18 Jun 2023 08:05:59 GMT

Thanks for letting me know @APS1

Leanne 🙂