topic Re: Extra minutes on phone in Android Devices

Extra minutes on phone

krystianjasicze — Wed, 07 Jun 2023 15:16:16 GMT

Hi, a bit of a strange one..so the other day I had reset all minutes on my calls log, after a day I went on checking them and there where 10 extra minutes on my incoming calls/ I haven't received any calls lasting that long just few adding up to 5min out of 15ish.. trying to understand how this might happened, I had WiFi calling on if this helps / Samsung galaxy s23. Thank you

Re: Extra minutes on phone

Leanne_T — Wed, 07 Jun 2023 16:14:40 GMT

Hi @krystianjasicze

Thanks for coming here.

Are these numbers in your contacts?

Have you received calls from the numbers previously?

Leanne.

Re: Extra minutes on phone

krystianjasicze — Wed, 07 Jun 2023 16:27:25 GMT

There is no calls in my call log, just the minutes in the calls.. its quite difficult to explain

Re: Extra minutes on phone

Leanne_T — Wed, 07 Jun 2023 16:30:46 GMT

Hi @krystianjasicze

Have your inclusive minutes reduced or is this a setting in your phone to show the call length total history?

Leanne.

Re: Extra minutes on phone

krystianjasicze — Wed, 07 Jun 2023 16:31:07 GMT

It's like the call have been removed, but it hasn't..didn't received any calls whatsoever

Re: Extra minutes on phone

krystianjasicze — Wed, 07 Jun 2023 16:32:59 GMT

It's in the call settings on my phone

Re: Extra minutes on phone

Leanne_T — Wed, 07 Jun 2023 16:35:22 GMT

I see @krystianjasicze

Could you keep an eye on this and if it happens again or you would like this looked into further, please call us on 150.

Leanne.

Re: Extra minutes on phone

krystianjasicze — Wed, 07 Jun 2023 16:36:36 GMT

I just wanted to know why this might be happening

Re: Extra minutes on phone

krystianjasicze — Wed, 07 Jun 2023 16:37:22 GMT

I contacted Samsung but they told me to get in touch with ee

Re: Extra minutes on phone

bristolian — Wed, 07 Jun 2023 16:56:28 GMT

@krystianjasicze wrote:

I contacted Samsung but they told me to get in touch with ee

I'd query the reasons for that. EE provide your mobile network connection.