topic I pay a lot for my galaxy fold. Faulty and you want me to pay for it? in Android Devices

I pay a lot for my galaxy fold. Faulty and you want me to pay for it?

DebbieT123 — Wed, 31 May 2023 14:08:15 GMT

Hi i have a little green light glitch appear on the screen of my fold, actually on the fold. Im insured but have been told that I will have to pay to get it fixed. Under warranty i shouldnt have to pay.l for a fautly phone. Its in perfect co dition with no damage. I pay a lot for this phone for the next few years and its defective. Not happy today!

Re: I pay a lot for my galaxy fold. Faulty and you want me to pay for it?

Northerner — Wed, 31 May 2023 14:11:53 GMT

Hi @DebbieT123

Have you claimed via Samsung direct.

Thanks

Re: I pay a lot for my galaxy fold. Faulty and you want me to pay for it?

elchrisso79 — Tue, 20 Jun 2023 13:22:30 GMT

I'm in the same boat, as you can see from the "grand masters" reply, EE don't want to know, even though legally under the 2015 consumer rights act they have to offer you a free repair or replacement as they supplied the phone, their behavior to all fold and flip customers is a disgrace