topic Re: Cannot call out on mobile in Android Devices

Cannot call out on mobile

Helen673 — Sun, 28 May 2023 10:17:10 GMT

Please can someone help me as cannot ring out even 150 to ee

Re: Cannot call out on mobile

Chris_B — Sun, 28 May 2023 11:32:30 GMT

@Helen673 do you have a signal showing on the device? Have you had a look at THIS and put your postcode and devices details on it then click the check status tab to see if there is a network issue in your area ? Can you try using Wi-Fi calling ? Are you on contract or PAYG ?

Re: Cannot call out on mobile

Helen673 — Sun, 28 May 2023 12:05:09 GMT

im also having problems what is wifi calling as cannot get to get any help on website

Re: Cannot call out on mobile

Northerner — Sun, 28 May 2023 12:41:21 GMT

Hi @Helen673

Are you in the UK?

Tried restarting your device?

Thanks

Re: Cannot call out on mobile

Chris_B — Sun, 28 May 2023 12:44:01 GMT

@Helen673 Wi-Fi calling will give you a signal but via Wi-Fi. It’s an option you enable on your device. Wi-Fi calling is for when you have poor to no cellular reception.
What device do you have ?