topic Re: Notice on Phone Stating EE Found Bug in Phone in Android Devices

Notice on Phone Stating EE Found Bug in Phone

CarmenG659 — Sat, 13 May 2023 11:33:15 GMT

This morning I had a Notice on my Phone Stating that EE Found a Bug in Phone and to click on notice to remedy the problem. I did this as it looked safe and now I can't get my z flip to open up.

Re: Notice on Phone Stating EE Found Bug in Phone

Schockwave — Sat, 13 May 2023 11:43:18 GMT

Hello @CarmenG659 ,

Welcome to the community,

That was obviously a spam sent to you. You will now have to factory reset your phone. EE would never send such a message, as they would not know what is on your phone, so I strongly advise you to factory reset, you should be able to find how to do it if you have no idea, on line somewhere.

Re: Notice on Phone Stating EE Found Bug in Phone

354- — Sat, 13 May 2023 12:01:08 GMT

I am sure the Samsung UK's website repair/support/community will have some further information on how to factory rest.

Re: Notice on Phone Stating EE Found Bug in Phone

Chris_B — Sat, 13 May 2023 12:58:27 GMT

@CarmenG659 I would also change any saved passwords you have on your device. This includes all app passwords. Especially banking apps.