topic Re: Pixel watch with OnePlus phone? in Android Devices

Pixel watch with OnePlus phone?

Peaceful — Sun, 23 Apr 2023 16:23:34 GMT

I’ve got a OnePlus handset which I’m happy with and recently got a pixel watch LTE

tried to add the esim for the watch and it added to the account, but the sim never activated on the watch

called 150, after 30 minutes the guy told me the Pixel watch is only compatible with the Pixel handset- but I’ve seen others using the Pixel watch with various handsets

The guy didn’t seem too sure about the watch esim process - was he correct that I must have a pixel handset?

thanks

Re: Pixel watch with OnePlus phone?

Chris_B — Sun, 23 Apr 2023 16:50:41 GMT

@Peaceful Are you on contract or PAYG ? You can only have a watch on contract if you’re a contract customer as you are billed for the Watch tariff alongside your contract phone bill.

Re: Pixel watch with OnePlus phone?

Peaceful — Sun, 23 Apr 2023 16:57:59 GMT

Monthly contract

during setup it added the watchplan to my EE account, but the watch esim was stuck on ‘activating’

thanks

Re: Pixel watch with OnePlus phone?

Chris_B — Sun, 23 Apr 2023 16:58:58 GMT

@Peaceful You are doing this with Wi-Fi switched off on both devices?

Re: Pixel watch with OnePlus phone?

Peaceful — Sun, 23 Apr 2023 17:03:16 GMT

Ahhh, no. I’ll try that

do you think the EE rep was incorrect about the pixel watch only working with a pixel phone?

Re: Pixel watch with OnePlus phone?

Chris_B — Sun, 23 Apr 2023 19:59:45 GMT

@Peaceful It’s made for a pixel device and EE will only say what they been told “it only supports a pixel device” so will offer no support in order to get it working. That’s what they mean when they say they don’t support it. But I’ve read that it can work with No Pixel devices you just might not get everything working as it should as it’s a none pixel device

Re: Pixel watch with OnePlus phone?

Peaceful — Sun, 23 Apr 2023 20:50:32 GMT

Thanks, I tried readding the watch but after 4 hours it still shows the esim for the watch as ‘activating’

the watch works perfectly with the phone otherwise. I think something needs provisioning at EE’s end?

Re: Pixel watch with OnePlus phone?

Leanne_T — Mon, 24 Apr 2023 07:13:55 GMT

Hi @Peaceful

Thanks for coming to the community.

Is the phone running Android 8.0 or higher?

Leanne.

Re: Pixel watch with OnePlus phone?

Peaceful — Mon, 24 Apr 2023 07:43:14 GMT

Hi Leanne

yes, it’s running android 12.

Re: Pixel watch with OnePlus phone?

Leanne_T — Mon, 24 Apr 2023 07:44:20 GMT

Thanks @Peaceful

Please give us a call on 150 and the team will get this looked into for you.

Leanne.

Re: Pixel watch with OnePlus phone?

Peaceful — Mon, 24 Apr 2023 07:51:29 GMT

Hi Leanne,

I tried that yesterday- after 30 minutes the rep advised the pixel watch will only work with a pixel phone but the EE website and Google website only state the need for android 8+

there are various YouTube vids showing the pixel watch working 100% with other phones

everything else works perfectly between the watch and the phone, it’s just the Esim is stuck on ‘activating’

please could you confirm if your rep was correct/incorrect yesterday? I don’t want to spend more time to be told the same thing

thanks

Re: Pixel watch with OnePlus phone?

Leanne_T — Mon, 24 Apr 2023 08:07:02 GMT

Hi @Peaceful

The EE Help page advises the Google Pixel Watch 4G can be connected to all handsets running Android 8 and above, and selected plans on our EE network.

I have sent you a private message for some more details.

Leanne.

Re: Pixel watch with OnePlus phone?

Peaceful — Wed, 26 Apr 2023 08:47:25 GMT

Just to close this off, EE called on time and sorted things. The watch now is connected to EE network

Very helpful rep. Many thanks to everyone for the assistance

Re: Pixel watch with OnePlus phone?

Christopher_G — Wed, 26 Apr 2023 09:40:30 GMT

Thanks for letting us know, @Peaceful

Glad you're sorted. 🙂

Chris