topic Re: Phone not working abroad in Android Devices

Phone not working abroad

David2200 — Thu, 13 Apr 2023 10:04:03 GMT

How do you contact EE if your phone will not connect to a network from abroad

Re: Phone not working abroad

David2200 — Thu, 13 Apr 2023 10:07:43 GMT

How do you contact EE if your phone will not connect to a network from abroad.

I want help from EE not the community but I can't see how to contact

Re: Phone not working abroad

Katie_B — Thu, 13 Apr 2023 12:17:07 GMT

Hi @David2200.

Welcome to the community.

Have you previously been able to use your phone abroad?

What happens when you try manually select an available network?

Our customer care team can be contacted via live chat once logged in to your My EE account.

Speak soon,

Katie

Re: Phone not working abroad

David2200 — Thu, 13 Apr 2023 12:26:09 GMT

I have added roaming bundle.
I am in US.
Available networks show up but none are working for data call or texts
I had a similar problem when last abroad

Re: Phone not working abroad

Katie_B — Thu, 13 Apr 2023 13:09:03 GMT

Hi @David2200.

Did you activate roamaing before leaving the UK?

This could have been done by texting ROAMING to 150 or by giving us a call.

Katie

Re: Phone not working abroad

David2200 — Thu, 13 Apr 2023 13:54:11 GMT

Thank you nonI didn't. Can I sort it now. I can't make a call or send a text

Re: Phone not working abroad

bubitaa — Thu, 13 Apr 2023 14:00:25 GMT

Hello! Today I bought Internet Booster for £40 but it worked for 2 hours only! Now I can only use the messenger, no viber or internet. I’m in Bulgaria and I had no problems before. What shall I do? How do I contact you? If it’s 150 is it free of charge as I have not much money left on phone as I’m on a voucher. Thanks

Re: Phone not working abroad

Katie_B — Thu, 13 Apr 2023 14:11:04 GMT

Hi @David2200.

The team can be contacted by logging in to your My EE account and using our live chat service.

Katie 🙂

Re: Phone not working abroad

Katie_B — Thu, 13 Apr 2023 14:12:20 GMT

Hi @bubitaa.

Where did you buy the internet booster?

Are you using an EE SIM?

Katie

Re: Phone not working abroad

bubitaa — Thu, 13 Apr 2023 14:17:44 GMT

Someone bought it for me from Morrisons and sent me the details. Yes, I do (I think). Pay as you go.

Re: Phone not working abroad

James_B — Thu, 13 Apr 2023 15:40:18 GMT

Hi @bubitaa,

Which data add-on did you purchase?

Do you have any data remaining if you check your balance in My EE?

James

Re: Phone not working abroad

bubitaa — Thu, 13 Apr 2023 15:59:23 GMT

Hi James. I’m not sure if I understood the question. I purchased E voucher like always. I topped up the phone with £40. Then I sent a text with 6MONTHWEB to 441. I had a text for buying the Booster. My phone is on roaming. Data 3G. I have 4G as well. I started using the internet - google, viber and messenger with no problem for 2 hours. After that the only thing that is working is the messenger but only the chat and no photos or emoticons. Calls are not working. Viber is not working. Internet is not working. I don’t watch stuff on phone. My phone is iphone 7 if it matters.

Re: Phone not working abroad

James_B — Thu, 13 Apr 2023 16:04:27 GMT

Hi @bubitaa,

That's an old T-Mobile plan, with a fair usage allowance of 500MB per month. Could you have reached this limit?

James

Re: Phone not working abroad

bubitaa — Thu, 13 Apr 2023 23:22:54 GMT

James, no, I don’t think so. I only used the chat on messenger and viber and opened few google pages to read. If this is an old plan, why the money was taken out, got the text and then I could use the internet? I didn’t even know there is another plan I can use. I’ve been using the Internet booster for years, but I am in Bulgaria for few years now and I still want to use it. I can’t afford to get a new voucher now. Is there a solution at all for this?(

Re: Phone not working abroad

Christopher_G — Fri, 14 Apr 2023 07:30:31 GMT

I think the best thing to do here is speak to our Mobile Care team either from a different phone or through a VOiP service, such as Skype. Once you get through they'll be able to check everything and advise you further.

Chris