topic Re: Samsung A53 5G Constatly Freezes and Resets in Android Devices

Samsung A53 5G Constatly Freezes and Resets

Muher_1 — Fri, 06 Jan 2023 11:20:26 GMT

Had this phone going on 6 months now and it has started to freeze and crash out of nowhere.

I've been looking at what apps are running but today it has got to the point that it is literally crashing when I'm not even using it. It's 1118 and I have seen it crash on 4 occasions since 7 am this morning.

Has anyone else had issues with this handset and what are my options regarding warranty period?

Re: Samsung A53 5G Constatly Freezes and Resets

bristolian — Fri, 06 Jan 2023 12:19:23 GMT

A factory reset with graduated restoration of user data, is the first option.

Otherwise https://ee.co.uk/local-repairs

Re: Samsung A53 5G Constatly Freezes and Resets

Mrpotter — Wed, 12 Apr 2023 10:26:35 GMT

Mine crashes atleast 4 times aday since new I got mine in December I guessed I had app issues but it happens on any app

And the phone is always redhot

Re: Samsung A53 5G Constatly Freezes and Resets

Mrpotter — Wed, 12 Apr 2023 10:28:07 GMT

No that is not a solution factory reset is a last resort if you suggesting that to begin with you know tech has no idea

As mine did this from the first day I had it

Re: Samsung A53 5G Constatly Freezes and Resets

James_B — Wed, 12 Apr 2023 10:51:02 GMT

Hi @Mrpotter,

Welcome to the EE Community. 🙂

Do you see the same issue if you restart your phone in safe mode?

James

Re: Samsung A53 5G Constatly Freezes and Resets

Mrpotter — Wed, 12 Apr 2023 19:30:09 GMT

Yeah same issues put all my apps to deep sleep aswell and only used 1 app at a time and completely closed everything and it still didn't resolve it.
Also set it up to auto restart when required same issues and on top of the normal freezing it then did it when I was asleep so made me miss alarms typical 24months won't come quick enough.

And thanks for the welcome
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Re: Samsung A53 5G Constatly Freezes and Resets

Christopher_G — Thu, 13 Apr 2023 07:17:57 GMT

Did you try factory resetting your phone, @Mrpotter?

Have you spoken with our technical support team so they can run some diagnostics with you?

Chris

Re: Samsung A53 5G Constatly Freezes and Resets

Mrpotter — Thu, 13 Apr 2023 08:00:09 GMT

I have tried the factory reset twice same issues even increased the ram by using 6gb of storage made little difference to restarts but apps ran smoother

To be honest factory reset again is not what I want to do I use my phone for work as well it's already restarted 3 times today nightmare to say the least.
Thanks for you input

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