topic Re: Broken phone in Android Devices

Broken phone

Toni42 — Tue, 11 Apr 2023 09:25:27 GMT

So upset got a upgrade on my phone had it in Oct fold 4 closed the phone as it was open only to find a massive black line on the hinge got told it was 690 to replace un fit for purpose still got to pay for 103 pounds mth for 18 months for a phone I can't use

Re: Broken phone

James_B — Tue, 11 Apr 2023 12:29:04 GMT

Hi @Toni42,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to take a look at this if you get in touch.

Thanks

James

Re: Broken phone

Careystreeter — Sun, 24 Sep 2023 08:20:10 GMT

I'm sorry to hear the same thing happened to you too, we've been paying for a year for a broken Samsung fold that an ee employee damaged the screen. I went through the ombudsman and they did nothing, customer services didn't either. Disgusting greedy company! So many faults with the flips and folds but they charge the customer!