topic Phone unlocked not accepting sim in Android Devices

Phone unlocked not accepting sim

Michbood8 — Sun, 09 Apr 2023 11:06:16 GMT

Hello, not sure if posting in right area. My contract recently came to an end, I changed phone and my mom is having had my old phone, (Sony Xperia 10) She is on Vodafone network. I've already checked to make sure the phone is unlocked and it says it is, but when I insert the Vodafone SIM it asks for an unlock code and a message reads SIM card is perso locked. Does anyone know if this is because the phone isn't unlocked correctly or is it a problem with the SIM? The SIM still works in her old phone.

Thanks in advance

Re: Phone unlocked not accepting sim

Schockwave — Sun, 09 Apr 2023 11:56:24 GMT

Hello @Michbood8 ,

Welcome to the community,

It does indeed look like your phone has not been unlocked or at least not correctly. I would suggest either ringing customer service or try and get an unlock code again.

Having re-read what you have written, not sure, but may be a problem with the SIM card, which would be strange, as her SIM card works in her old phone.

Re: Phone unlocked not accepting sim

Chris_B — Sun, 09 Apr 2023 12:11:58 GMT

@Michbood8 The device is still network locked.

A perso lock on a phone is linked to your sim card. The original provider of the phone can lock the device remotely when a sim card from a different provider is entered into it.

Basically it’s still lock to EE.

But can you try a different network sim in it ? O2 would be the obvious choice as 3 sims can have issues when first used in a fresh network unlocked device.