topic Re: Pixel watch simply doesn't work in Android Devices

Pixel watch simply doesn't work

Pixel-is-a-scam — Mon, 03 Apr 2023 17:06:13 GMT

I need to find someone who can help me with my pixel watch. It has never synced anything but notifications. I cannot use the calendar, weather, or anything else. If my phone isn't connected it doesn't receive calls or notifications either. I have spent hours with support who are completely clueless. Anyone out there able to help? I'm paying a monthly fee for an esim that seems completely pointless.

Re: Pixel watch simply doesn't work

Chris_B — Mon, 03 Apr 2023 17:07:30 GMT

@Pixel-is-a-scam Is cellular data enabled on the watch ? Did you select your watch tariff on the watch when you set this up ?

Re: Pixel watch simply doesn't work

Pixel-is-a-scam — Mon, 03 Apr 2023 17:08:43 GMT

Yes, and yes.

Re: Pixel watch simply doesn't work

James_B — Tue, 04 Apr 2023 07:07:47 GMT

Hi @Pixel-is-a-scam,

What were you advised when you contacted Technical Support? Have they raised a support ticket for you?

James

Re: Pixel watch simply doesn't work

Pixel-is-a-scam — Tue, 04 Apr 2023 09:47:16 GMT

Ee don't have technical support. They have a crowd of completely unskilled telephonists with a script to read. If you mean them, yes, as with every time I call EE I get a text to say they've opened a ticket immediately followed by one that says they've closed it. I'm still waiting for 2 call backs about separate issues from yesterday.

Re: Pixel watch simply doesn't work

James_B — Tue, 04 Apr 2023 09:56:13 GMT

Hi @Pixel-is-a-scam,

Please let us know the outcome when you receive your call back.

James

Re: Pixel watch simply doesn't work

Pixel-is-a-scam — Tue, 04 Apr 2023 10:10:18 GMT

Bwahahahahaha. Significant experience tells me there will be no call back.

Re: Pixel watch simply doesn't work

James_B — Tue, 04 Apr 2023 10:33:23 GMT

Don't hesitate to let us know if you don't receive a call within the advised timeframe @Pixel-is-a-scam

James

Re: Pixel watch simply doesn't work

Pixel-is-a-scam — Tue, 04 Apr 2023 12:01:25 GMT

I was expecting calls yesterday, so....

Re: Pixel watch simply doesn't work

James_B — Tue, 04 Apr 2023 12:15:50 GMT

I've sent you a PM @Pixel-is-a-scam

Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: Pixel watch simply doesn't work

Pixel-is-a-scam — Tue, 04 Apr 2023 14:10:34 GMT

I'm not sending you personal information by PM. With all due respect there is no privacy policy, no indication of who you are, how data will be handled, why, or anything else. I'm already waiting on 2 promises to call and I'm not here to hold your hand. If you can't keep your promises as a matter of course you're also going to be incapable of resolving the issues I've contacted you about many times. I have put hours and hours into this. It's now time for EE to pull it's finger out and do something.

Re: Pixel watch simply doesn't work

James_B — Tue, 04 Apr 2023 14:22:27 GMT

Hi @Pixel-is-a-scam,

I'm a member of the EE Community Support Team. You can verify this by following that link or by viewing the description next to my avatar.

You can tap here to Read Our Privacy Policy.

If you'd like us to look into the issues you've highlighted in your posts, please reply to my private message. If you'd prefer not to share your contact details via the community, please get in touch on 150.

James

Re: Pixel watch simply doesn't work

Pixel-is-a-scam — Tue, 04 Apr 2023 14:43:04 GMT

I've got in touch by 150. You've said you'll call me back. You probably won't.

Re: Pixel watch simply doesn't work

James_B — Tue, 04 Apr 2023 14:58:39 GMT

Don't hesitate to respond to my PM if you'd like us to chase this up for you @Pixel-is-a-scam

James

Re: Pixel watch simply doesn't work

Pixel-is-a-scam — Tue, 04 Apr 2023 19:41:46 GMT

Moving on from EE's worthless flannel. Can anyone out there offer any technical help with the watch itself? Google just tell me it's the carrier I need to speak to and EE don't seem to employ anyone technical at all.