https://community.ee.co.uk/t5/Android-Devices/A14-locked-out/m-p/1240546#M85679 <P>Good morning, I have just changed&nbsp; to a&nbsp; A14 mobile. It has been set up but now it does not recognised my log in pin or my Biometrics. Can anyone help</P> Tue, 28 Mar 2023 07:49:59 GMT Mouse47 2023-03-28T07:49:59Z https://community.ee.co.uk/t5/Android-Devices/A14-locked-out/m-p/1240546#M85679 <P>Good morning, I have just changed&nbsp; to a&nbsp; A14 mobile. It has been set up but now it does not recognised my log in pin or my Biometrics. Can anyone help</P> Tue, 28 Mar 2023 07:49:59 GMT https://community.ee.co.uk/t5/Android-Devices/A14-locked-out/m-p/1240546#M85679 Mouse47 2023-03-28T07:49:59Z https://community.ee.co.uk/t5/Android-Devices/A14-locked-out/m-p/1240608#M85680 <P>Welcome to the community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3528530">@Mouse47</a></SPAN>.</P> <P>Have you restored a backup onto the phone? Is it definitely the correct PIN?</P> <P>Chris</P> <P>&nbsp;</P> Tue, 28 Mar 2023 10:24:58 GMT https://community.ee.co.uk/t5/Android-Devices/A14-locked-out/m-p/1240608#M85680 Christopher_G 2023-03-28T10:24:58Z https://community.ee.co.uk/t5/Android-Devices/A14-locked-out/m-p/1241111#M85697 <P>Did you add your Samsung Account to your Mobile With Remote Unlock selected?</P><P>Instructions here -&nbsp;<A href="https://www.samsung.com/uk/support/mobile-devices/what-is-find-my-mobile-and-how-can-i-use-it-to-locate-lock-or-wipe-my-device/" target="_blank">https://www.samsung.com/uk/support/mobile-devices/what-is-find-my-mobile-and-how-can-i-use-it-to-locate-lock-or-wipe-my-device/</A></P><P>If that doesn't help then you will have to Hard Reset your phone</P> Wed, 29 Mar 2023 20:37:36 GMT https://community.ee.co.uk/t5/Android-Devices/A14-locked-out/m-p/1241111#M85697 Profile closed 2023-03-29T20:37:36Z