topic Fold 3 faulty screen in Android Devices

Fold 3 faulty screen

Bazza1306 — Wed, 01 Mar 2023 06:42:22 GMT

My fold 3 screen has gone faulty after seven months. Ee won’t help and Samsung are also wriggling out of the warranty. I’m now stuck with a useless phone through no fault of my own and after over ten years loyalty to ee am thinking that loyalty has gotten me no where. I was told the the paint scratches on the side of my fold may have caused the inner screen to break. Well you only need to look at the picture to realise that is utter nonsense and both ee and Samsung are just unwilling to help.

Re: Fold 3 faulty screen

Leanne_T — Wed, 01 Mar 2023 08:40:51 GMT

Hi @Bazza1306

Thanks for coming to the community.

Have you sent the phone in for repair with EE or Samsung? or have you been into a store to have the phone looked at?

Leanne.

Re: Fold 3 faulty screen

Bazza1306 — Wed, 01 Mar 2023 08:46:46 GMT

Yes i have sent to ee and to samsung where both have alleged that some paint scratches have caused the middle of the fold to lift from the device and become unusable. End of the day ee sold thw phone as all singing all dancing and the first sign of a fault you will not help me out. I have 4 contracts with you and have been with you for 10 years and i am being treated like a liar

Re: Fold 3 faulty screen

Bazza1306 — Wed, 01 Mar 2023 08:47:52 GMT

EE know that the fault in the fold 3 is common but still sell them and refuse to repair or replace the phone under warranty

Re: Fold 3 faulty screen

Leanne_T — Wed, 01 Mar 2023 09:08:15 GMT

Thanks for coming back to me @Bazza1306

I have sent you a private message on here for some extra details.

Leanne.

Re: Fold 3 faulty screen

Alyrium465 — Sat, 27 May 2023 14:37:17 GMT

Same issue here unfortunately. No damage to hinge (EE confirmed) but they say it is accidental damage despite the black appearing when I simply opened the phone.

They told me £1500 to repair... Despite the phone being nearly half that now