topic Re: Warranty in Android Devices

Warranty

Karenb1 — Mon, 27 Feb 2023 19:54:23 GMT

If I am on contract is my phone under warranty? I dropped it in water 3 weeks ago for no more than 2 seconds switched it off immediately but it isn't working. Put it in a bag of rice as advised by EE by unfortunately I don't have insurance and my house insurance excess is too high to make it worthwhile claiming. Shouldn't a new phone have some kind of warranty? And aren't the newer phones at least waterproof ?

Re: Warranty

XRaySpeX — Tue, 28 Feb 2023 02:11:36 GMT

New phones are under warranty against manufacturing defects but not for accidents. You need insurance for that like any other product.

Re: Warranty

Karenb1 — Tue, 28 Feb 2023 08:15:33 GMT

But aren't new phones at least guaranteed to be waterproof to some extent?

Re: Warranty

James_B — Tue, 28 Feb 2023 08:17:32 GMT

Which phone do you have @Karenb1?

James

Re: Warranty

Karenb1 — Tue, 28 Feb 2023 08:38:24 GMT

Hi James I have the Samsung Galaxy A21S which I got on a 2 year contract in October 2022

Re: Warranty

James_B — Tue, 28 Feb 2023 09:08:27 GMT

Hi @Karenb1,

Sorry, that model doesn't come with a water resistance certification.

James

Re: Warranty

Karenb1 — Tue, 28 Feb 2023 10:29:01 GMT

OK thanks just a shame that I now have to pay for a phone for another 18 months that I can't use 🤦‍♀️🤦‍♀️