topic Re: S23 Earbuds Claim in Android Devices

S23 Earbuds Claim

LPugh — Sun, 19 Feb 2023 12:32:00 GMT

I've recently upgraded and received my S23 with the benefit of having Samsung Earbuds for free. I was told I had to claim on the Samsung website, but the claim form is closed? Can someone advise how I get thr earbuds please 😊 Thanks!

Re: S23 Earbuds Claim

Northerner — Sun, 19 Feb 2023 12:51:26 GMT

Hi @LPugh

According to the sales page these will be sent to your home address within 15-30 days from purchase. You don't need to claim them.

Thanks

Re: S23 Earbuds Claim

LPugh — Sun, 19 Feb 2023 13:36:17 GMT

Brilliant thank you so much 😊

Re: S23 Earbuds Claim

DC8701 — Tue, 21 Feb 2023 16:38:25 GMT

Where did you find this info? 🙂

Re: S23 Earbuds Claim

Christopher_G — Tue, 21 Feb 2023 16:55:42 GMT

Hi @DC8701

The information is under the 'features' tab on this Samsung Galaxy S23 page. @Northerner is correct, they'll be sent to the account address 15-30 days after the purchase of the phone.

Chris

Re: S23 Earbuds Claim

Lisawatson58 — Wed, 01 Mar 2023 20:50:09 GMT

Don't get them if you got when phone come out on re order 1st day

Re: S23 Earbuds Claim

Robert994 — Tue, 04 Apr 2023 00:50:02 GMT

Hi,

I bought my S23 from EE before the launch day but I don't receive any benefits someone can explain me if I got some claims to do please?

Thank you

Re: S23 Earbuds Claim

James_B — Tue, 04 Apr 2023 06:51:00 GMT

Hi @Robert994,

Welcome to the EE Community. 🙂

When did you place your order? This offer didn't start until 17 February 2023.

James

Re: S23 Earbuds Claim

Robert994 — Tue, 04 Apr 2023 08:00:40 GMT

Hello James,

Ah ok I understand I make the contract on the 12 of Feb.

So I can't claim anything even a charger or something?

Thank you

Robert

Re: S23 Earbuds Claim

James_B — Tue, 04 Apr 2023 08:06:26 GMT

Hi @Robert994,

That's right, there weren't any gift with purchase promotions running at the time of your order.

James

Re: S23 Earbuds Claim

Robert994 — Tue, 04 Apr 2023 08:11:29 GMT

Hi James,

OK Thank you very much!! 🙂

Re: S23 Earbuds Claim

James_B — Tue, 04 Apr 2023 08:14:20 GMT

No problem @Robert994 🙂

James

Re: S23 Earbuds Claim

Kane93 — Thu, 20 Apr 2023 12:52:28 GMT

Hi ,

I started my phone contract on 14th March 2023 and still have not received the ear buds? Is there any way to see if they have been sent out or anything?

Thank you

Kane

Re: S23 Earbuds Claim

James_B — Thu, 20 Apr 2023 13:11:21 GMT

Hi @Kane93,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to chase up your delivery if you get in touch.

Thanks

James