topic Phone suddenly losing signal - Huawei P30 in Android Devices

Phone suddenly losing signal - Huawei P30

LDAVIE8 — Sat, 18 Feb 2023 08:45:14 GMT

Good morning,

I'm not sure whether this is a phone or network issue, so apologies if it's in the wrong place.

Over the past few days my phone has been intermittenly and suddenly losing signal. The signal drops to Emergency calls only. When I restart the phone the signal comes back for anything between a few minutes and a few hours.

I've tried taking out the sim card and it doesn't look damaged, but i've ordered a replacement just in case.

Does anyone have any ideas how I can fix this issue?

Many thanks

Lee

Re: Phone suddenly losing signal - Huawei P30

Jon_K — Sat, 18 Feb 2023 11:35:08 GMT

Hi @LDAVIE8

Have you tried checking our Network Status Checker to see if there are any ongoing problems in your area?

Jon

Re: Phone suddenly losing signal - Huawei P30

LDAVIE8 — Sat, 18 Feb 2023 15:43:59 GMT

Hi Jon,

This issue is happening regardless of my location, but I have checked and there are no issues.

Thanks

Re: Phone suddenly losing signal - Huawei P30

Jon_K — Sun, 19 Feb 2023 08:27:07 GMT

Thanks @LDAVIE8

This would tend to suggest that it's not a network issue if it's happening everywhere.

Are you able to try your SIM in another phone to see if this still happens?

Jon

Re: Phone suddenly losing signal - Huawei P30

LDAVIE8 — Sun, 19 Feb 2023 21:55:42 GMT

I've just tried this in my wife's phone but the sim didn't work.

Hers is an iPhone, does this make any difference?

I've also noticed since I've put the new sim in I haven't got any network signal at all, rather than the intermittent issue I had previously.

Re: Phone suddenly losing signal - Huawei P30

James_B — Mon, 20 Feb 2023 08:22:43 GMT

Hi @LDAVIE8,

Have you activated your new SIM myaccount.ee.co.uk/activate-sim?

James

Re: Phone suddenly losing signal - Huawei P30

LDAVIE8 — Tue, 21 Feb 2023 16:59:27 GMT

Hi James,

I've contacted support and the sim worked for a little while but switched to emergency calls only again around 30 minutes to an hour later and has stayed that way since. But the sim is definitely activated.

Many thanks

Lee

Re: Phone suddenly losing signal - Huawei P30

Christopher_G — Tue, 21 Feb 2023 17:04:16 GMT

Could you try restarting the phone please, @LDAVIE8?

Hopefully that will help you connect back to the network.

Chris

Re: Phone suddenly losing signal - Huawei P30

LDAVIE8 — Tue, 21 Feb 2023 20:07:17 GMT

Hi Christopher.

The sim works for a short time after it's restarted, but after a little while reverts back to emergency calls only.

Many thanks

Lee

Re: Phone suddenly losing signal - Huawei P30

Leanne_T — Wed, 22 Feb 2023 07:07:16 GMT

Hi @LDAVIE8

Thanks for confirming.

Could you try your wife's SIM card in the phone, does the same happen?

Leanne.

Re: Phone suddenly losing signal - Huawei P30

LDAVIE8 — Sun, 26 Feb 2023 11:26:37 GMT

Hi Leanne,

No my wife's sim card seems to be working fine.

Of course it's hard to tell for sure because the problem is intermittent, but it worked for a few hours without any issues.

Many thanks

Lee

Re: Phone suddenly losing signal - Huawei P30

James_B — Sun, 26 Feb 2023 12:13:31 GMT

Was that with your wife's SIM in your phone @LDAVIE8?

James

Re: Phone suddenly losing signal - Huawei P30

LDAVIE8 — Sun, 26 Feb 2023 12:25:00 GMT

Hello,

Yes we've tried my wife's sim in my phone, and my phone in hers.

My wife's sim card worked fine for a few hours in my phone,

however my sim did not work in hers at all.

My sim works intermittently in my phone, sometimes resetting the phone brings the signal back, but only for very short periods, anywhere from a few minutes to a few hours.

Many thanks

Lee

Re: Phone suddenly losing signal - Huawei P30

James_B — Sun, 26 Feb 2023 12:27:52 GMT

Hi @LDAVIE8,

I'd recommend getting back in touch with Technical Support so the team can take a detailed look at this for you.

They'll be happy to help. 🙂

James