topic Re: Phone keeps cutting out in Android Devices

Phone keeps cutting out

Louisegunning39 — Mon, 30 Jan 2023 22:52:43 GMT

My Samsung A53 keeps cutting out on me for no reason does anyone else having any issues x

Re: Phone keeps cutting out

Katie_B — Tue, 31 Jan 2023 08:05:41 GMT

Good morning @Louisegunning39.

Welcome to the community.

Has this just occurred? if not, when did this start?

Does this happen in multiple locations?

Katie

Re: Phone keeps cutting out

Louisegunning39 — Tue, 31 Jan 2023 11:10:32 GMT

This has been happening for the past few months, I haven't dropped it either, I could be in the middle of doing an Email or.paying something through my bank app, and it just cuts out on me.

Re: Phone keeps cutting out

Katie_B — Tue, 31 Jan 2023 11:04:33 GMT

Thanks for getting back to me @Louisegunning39.

Does this happen in more than one location?

Katie

Re: Phone keeps cutting out

Louisegunning39 — Tue, 31 Jan 2023 11:08:19 GMT

Yes this has happened at home , while I am in the town at my work, it's a nightmare it's not an old phone aswell.

Re: Phone keeps cutting out

Katie_B — Tue, 31 Jan 2023 11:11:41 GMT

Is your handset running on the latest software @Louisegunning39?

You can check this in your phones settings.

Katie 🙂

Re: Phone keeps cutting out

Louisegunning39 — Tue, 31 Jan 2023 12:07:57 GMT

Yes all software is up to date, all the updates that show up is always uploaded that day. I payed of my other phone contract early cause it didn't have Google play and couldn't get the apps I required. And now I am having problems with the phone.

Re: Phone keeps cutting out

Katie_B — Tue, 31 Jan 2023 12:10:33 GMT

Thanks for getting back to us @Louisegunning39.

I would recommend giving us a call and speaking with our technical care team who can complete a full diagnostics.

Katie