topic Faulty new product in Android Devices https://community.ee.co.uk/t5/Android-Devices/Faulty-new-product/m-p/1224432#M85120 <P>I ordered a Samsung Chromebook 2 from EE on Thursday. It was delivered Saturday and is faulty, the screen doesn’t work. I contacted EE who said I required a code from Samsung so I then had to go through the whole process with Samsung and got what I was told I needed. I called EE back and was then told he didn’t know why I’d got a code i needed to send it in repairs with Samsung. I feel like I have been sent a faulty not fit for purpose product and then told it’s my own problem now, this is awful customer service. What can I do other than go through the lengthy process with Samsung.</P> Mon, 30 Jan 2023 15:54:21 GMT Kayleighhipwell 2023-01-30T15:54:21Z Faulty new product https://community.ee.co.uk/t5/Android-Devices/Faulty-new-product/m-p/1224432#M85120 <P>I ordered a Samsung Chromebook 2 from EE on Thursday. It was delivered Saturday and is faulty, the screen doesn’t work. I contacted EE who said I required a code from Samsung so I then had to go through the whole process with Samsung and got what I was told I needed. I called EE back and was then told he didn’t know why I’d got a code i needed to send it in repairs with Samsung. I feel like I have been sent a faulty not fit for purpose product and then told it’s my own problem now, this is awful customer service. What can I do other than go through the lengthy process with Samsung.</P> Mon, 30 Jan 2023 15:54:21 GMT https://community.ee.co.uk/t5/Android-Devices/Faulty-new-product/m-p/1224432#M85120 Kayleighhipwell 2023-01-30T15:54:21Z Re: Faulty new product https://community.ee.co.uk/t5/Android-Devices/Faulty-new-product/m-p/1224445#M85123 <P>Hi there <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2495139">@Kayleighhipwell</a></P> <P>Thanks for coming to the community.&nbsp;</P> <P>I have sent you a private message on here for some extra details.&nbsp;</P> <P>Speak soon.&nbsp;</P> <P>Leanne.</P> Mon, 30 Jan 2023 16:38:25 GMT https://community.ee.co.uk/t5/Android-Devices/Faulty-new-product/m-p/1224445#M85123 Leanne_T 2023-01-30T16:38:25Z