topic How do you log a complaint about EE's repairs department? in Android Devices

How do you log a complaint about EE's repairs department?

Zazzu123 — Fri, 27 Jan 2023 23:28:45 GMT

My Samsung Z Flip 3 had an issue which EE wouldn't resolve under warranty and ask me to pay £300 as the engineer deemed this was outside the manufacturers warranty.

I declined, requested the handset back and contacted Samsung direct who resolved the issue for free.

I now want to complain about the poor service from EE and ideally some compensation for the inconvenience caused.

Any guidance?

Re: How do you log a complaint about EE's repairs department?

XRaySpeX — Fri, 27 Jan 2023 23:56:30 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

Re: How do you log a complaint about EE's repairs department?

Christopher_G — Sat, 28 Jan 2023 08:30:02 GMT

Hi @Zazzu123

I'm sorry to hear that you're not happy with our service. I see @XRaySpeX has given you some information on how to complain. Please keep us posted on what happens.

Chris