topic Re: Mobile Data Ceased Working in Android Devices

Mobile Data Ceased Working

nativevs — Sun, 22 Jan 2023 14:27:57 GMT

Phone Model: Sony Xperia M2 D2302

So, another of these posts...

After having come out of Airplane mode when I returned to the UK my phone decided to no longer transmit or recieve any mobile data.

I've gone through the usual steps of restarting, SIM re-insertion, Airplane mode faff, resetting of all APNs and manually getting it set back up as well as using the online service to get the automatic install sent over (https://setup-ee.wdsglobal.com/internet).

As this has happened once before many years ago and magically fixed itself when I changed my pack I have the weird feeling the problem lies most likely with EE.

Re: Mobile Data Ceased Working

EssexBoyEE — Sun, 22 Jan 2023 15:12:08 GMT

Presumably PAYG?, how long have you been out of the UK?, Pack Expired or not renewed?

Re: Mobile Data Ceased Working

bristolian — Sun, 22 Jan 2023 16:02:17 GMT

Given the reference to packs in the original post, then PAYG hibernation is indeed the first thing to check.

Please read the first post in this thread and confirm when your last chargeable action was.

Re: Mobile Data Ceased Working

nativevs — Tue, 24 Jan 2023 19:09:32 GMT

I was still using Data earlier that morning before getting on the plane, so highly unlikely to be forced into hibernation. Also just renewed the pack a week prior.

Re: Mobile Data Ceased Working

bristolian — Tue, 24 Jan 2023 19:18:21 GMT

For reference, and taken from the page I linked to, "Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity"

Pack renewal I believe does count.

Re: Mobile Data Ceased Working

XRaySpeX — Tue, 24 Jan 2023 20:29:59 GMT

Just using data isn't a chargeable action. You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Mobile Data Ceased Working

nativevs — Tue, 24 Jan 2023 21:57:29 GMT

I would assume renewing a pack is considered buying a pack? And I just topped up to buy said pack.

Normal phone activity is still functional thus hibernation seems highly unlikely.

Re: Mobile Data Ceased Working

XRaySpeX — Tue, 24 Jan 2023 22:04:14 GMT

Yes, to renew it you have to pay credit for it.

Re: Mobile Data Ceased Working

nativevs — Wed, 25 Jan 2023 16:49:01 GMT

So hibernation is very unlikely to be the issue as I mentioned a few posts ago.

Re: Mobile Data Ceased Working

Katie_B — Wed, 25 Jan 2023 17:02:31 GMT

Thanks for getting back to us @nativevs.

If you place your SIM into another device does it work?

Katie

Re: Mobile Data Ceased Working

nativevs — Wed, 25 Jan 2023 17:10:41 GMT

I don't have any other phone around that still takes the old micro sim size to try that with.

Re: Mobile Data Ceased Working

Katie_B — Wed, 25 Jan 2023 17:18:21 GMT

Hi @nativevs.

Are you able to give us a call? our technical care team can be contacted on 0800 079 8586 free from any landline or provider.

Katie