topic Re: no moblie internet in Android Devices

no moblie internet

kelsey008 — Sat, 21 Jan 2023 18:23:05 GMT

I have a Samsung s21 FE

I am unable to use my Internet. WiFi everything works.

when I try to use 4g/5g anything that's not WiFi the Internet doesn't load.

I am still able to message on what's app

but not access the Internet

I have moblie data on. I have loads of Internet left. I have roaming on. I've turned it on n off again. done all the upgrades.

Re: no moblie internet

Northerner — Sat, 21 Jan 2023 18:59:04 GMT

Hi @kelsey008

If WhatsApp works them your device is connecting to data.

Try a different browser. Try the the BBC website.

Thanks

Re: no moblie internet

kelsey008 — Sat, 21 Jan 2023 19:28:00 GMT

hello

I just tryed it

doesn't load. I have Internet coz I can use WhatsApp

just can't load any websites tryed Google and Samsung Internet- both same doesn't load

thank you for your reply! xx

Re: no moblie internet

Northerner — Sat, 21 Jan 2023 20:39:06 GMT

Hi @kelsey008

If you're content lock is active (look on the EE app) then you cannot get on certain 18+ sites.

Try going into settings apps - three dots and reset app preferences

WhatsApp uses data so if you can use WhatsApp on 4/5G then everything else should work.

Thanks

Re: no moblie internet

kelsey008 — Sat, 21 Jan 2023 20:55:05 GMT

it's any website not 18+ any site bbc or anything, apps work just not any other thing!

I looked in settings all seems OK.

I did a area check and it has 5g.

thank you again for an answer!

Re: no moblie internet

James_B — Sun, 22 Jan 2023 08:24:58 GMT

Hi @kelsey008,

Do you only have this problem in one location or everywhere?

James

Re: no moblie internet

kelsey008 — Sun, 22 Jan 2023 08:45:12 GMT

everywhere

Re: no moblie internet

James_B — Sun, 22 Jan 2023 08:48:18 GMT

Hi @kelsey008,

What happens when you try to load a webpage? Do you see a particular error message?

James

Re: no moblie internet

kelsey008 — Sun, 22 Jan 2023 08:51:31 GMT

nope just doesn't load.

blank screen - the loading bar appears but doesn't load. no messages or anything.

Re: no moblie internet

James_B — Sun, 22 Jan 2023 08:57:46 GMT

Hi @kelsey008,

Please get in touch with Technical Support so a member of the team can take a look at this issue for you.

They'll be happy to help. 🙂

James